Customer Support Specialist

Customer Support Specialist

The Customer Support Specialist serves as the first point of contact for citizens seeking services within Douglas County Government at the Wilcox Building. This position provides high-quality customer service, reception, general information, and administrative support for departments and Elected Officials. Responsibilities include greeting and directing citizens, coordination of lobby waiting area, supporting appointment customers, operating the customer queuing system and guiding citizens to appropriate services and resources. The role requires professionalism, accuracy, confidentiality, and the ability to function effectively in a high-volume public service environment.

EDUCATION and/or EXPERIENCE:

• High School Diploma or Equivalent
• Minimum of 1 year of customer service experience

Douglas County offers a comprehensive benefit package. For a more detailed overview of our benefit package, click on the link below.

• 11 paid holidays each year + a floating holiday
• 9 hours of paid vacation per month
• 8 hours of paid sick time per month
• Medical insurance employees can choose from three plan options: United Healthcare Doctors Plan or United Healthcare HDHP Plan
• Life insurance 2 times employee salary at no cost to employee
• Mandatory retirement defined contribution of 8% - matched at 8%
• Annual performance reviews with potential for an increase

Additionally, we offer dental, vision, accident/critical illness insurance, tuition reimbursement, and employee training.