Bilingual Customer Service Representative
$17 - $18 per hourExpress Employment Professionals
Job Description
Job Description
Bilingual Customer Service Representative July 9, 2026
Located in Mokena, IL Pay: $17-$18.00/hour Job Full Description A manufacturing wholesale company, located in Mokena, IL seeking a Bilingual (English & Spanish) Customer Service & Account Manager starting at $18. For more information visit expresspros.com/mattesonil This position will be responsible for maintaining relationships with all existing and new dealers, contractors and designers.- Maintain thorough knowledge of all cabinet lines offered through, including but not limited to product specifications, standard operating procedures, prices, promotions, and other info as required.
- Inspect showroom daily and make sure showroom stays organized and safe.
- Provide quick, friendly and professional customer service to walk-in customers.
- Communicate clearly, promptly, and friendly via phones and emails.
- Assist clients to choose products to meet their needs.
- Read and analyze kitchen & bathroom layouts, get codes of cabinets from the layouts.
- Enter orders into systems and make sure order is completed to customer's satisfaction.
- Collect payments from customers. Review customers' accounts regularly.
- Recognize parts codes & sizes. Assist customers with returns and replacements.
- Obtain customer feedback and complaints, provide solutions to solve the problems in a timely and professional manner.
- Maintain and organize customer files and records.
- Make phone calls or emails to bring old customers back. Attract potential customers by providing products and service information.
- Report customer needs and request to management, recommend potential products and services. Assist manager with report generation and special projects.
- Attend all training classes and networking events as needed. Assist with event preparation and implementation
- Other duties as assigned
- Bilingual English & Spanish
- Resume and interview required
3332
4747 Lincoln Mall Dr
Suite 103
Matteson, IL 60443
Vacancy posted 10 days ago
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