Country Club General Manager

:

October 22, 2024

Nestled in the Ouachita Mountains in Hot Springs Village, Arkansas Diamante Country Club is a true gem. Carved out of a forest, Hot Springs Village is the largest planned and gated residential community in the country and boasts 11 recreational lakes, nine golf courses (including Diamante) 15 tennis courts and over 30 miles of trails. Sculpted into the rolling terrain of this beautiful setting is Diamante's most significant tangible asset…its golf course. In its early years the course was rated as the #1 course in the state, and it has consistently ranked in the top 5 since. Golf Digest referred to it as one of the most enjoyable, yet flexible courses ever built, and it has hosted multiple professional and collegiate events.

Diamante is a member-owned club with over 400 members of which 235 are golf members. Its Clubhouse is the central point of a strong community for members who hail from across the country and are often described as the friendliest, most welcoming anywhere. Simply stated, its members are Diamante's greatest intangible asset. To serve the active and growing demand for Court Sports is a world-class tennis facility boasting Rubico clay courts and its newly built Pickleball facility. Rounding off its amenities is a junior resort style pool and, of course, Executive Chef prepared dining which is the best in the area.

Entering its 30th anniversary year Diamante ‘s mission is to continue building on its recognition regionally for the premier club experiences it delivers to its members and its guests. It is embarking on growth spurred by younger members and an increasing building of custom homes on the course and in the community. In one package Diamante offers the most affordable luxury country club experience around and in a most relaxing and laidback area.

The cost of living in Hot Springs Village and surrounding areas is significantly less than the national average. Housing is approximately 35% lower than the national average and the overall cost of living is approximately 10% less.

We are searching for a strong leader as General Manager (GM) who will continue to introduce innovative ideas that will deliver growth, value and enhancement of members' experiences that we desire.

POSITION: General Manager, Diamante Members Club (DMC)

REPORTS TO: Board President

SUMMARY

The General Manager will be responsible for all operations at DMC; these areas shall include, but are not limited to Golf Course Maintenance, Common Area & Facilities, Golf Operations, Tennis, Pickleball, Swimming Pool, General and Administrative (including Finance) and Food and Beverage operation. DMC is a planned residential and recreational community that consists of single-family homes and that surround our beautiful 18-hole golf course and lakes. DMC is an equity-owned Country Club.

DUTIES AND RESPONSIBILITIES :

The GM will have authority to effectively manage the DMC operations.

• Enforcement of all governing documents of the Club including CC&R's, By-laws and Rules and Regulations.

• Assuring all procedures are in place and followed related to governing agency laws and requirements, tax reporting and payment. Ensure process in place to implement continual updating of requirements, city, county, state and federal requirements.

· Ensure Safety meetings held on a scheduled basis for all departments

· Ensure all inventory process from completed on schedule per department.

• Assists the Board of Directors with establishment of policies and procedures. Ensures that measurable standards of performance are established for all Managers and staff.

• Act as a liaison to committees and clubs.

· Ensure New Member Orientation is completed on an ongoing basis

· Interface with Web Master to ensure Web Site posting are completed on an ongoing basis

• Responsible for supervision and direction to each department head.

• Performs performance evaluations and reviews as necessary.

• Supervises, trains and disciplines staff as necessary.

• Processing and resolving all member and guest issues.

• Assuring all personnel hiring, termination, training and education are handled according to state and federal regulations and Club policies.

• Maintains communication with the Board of Directors on all matters pertaining to all Club financial and operational matters, including hiring, terminating, performance evaluations and salary adjustments for Department Heads.

• Assists Board of Directors with long-term planning and budget matters for operating and capital expense budgets.

· Attends Committee meetings to provide input and communication

· Attend monthly Board of Director Meetings to provide input and communication

· Works with Finance Comm to develop and manage Annual Budget

• Requires varied work schedule and assumption of various tasks as required.

EDUCATION / KNOWLEDGE, KEY SKILLS AND ABILITIES DESIRED

An undergraduate degree from an accredited college or university; BS or BA degree in a discipline associated with the management of a Country Club or Homeowners Association.

Equivalent training/education or certifications from related industry groups is a plus.

A member of PGA, an affiliation with CMAA (Club Managers Association of America) or other industry groups are recommended and considered a plus.

A minimum of 3 years as General Manager, Assistant General Manager or Director in a Country Club or Homeowner Association. Experience in a member operated and owned golf course and food and beverage operations is a plus.

Must be business-minded and exhibit a working knowledge of budget development and managing to profitability (P&L).

Familiar with POS platforms and integration to operations.

Exceptional team leadership and management skills. Should be able to recognize and assess situations and resolve issues quickly without causing discourse. Capable of maintaining and building a team-working environment.

Above average interpersonal and organizational skills are necessary.

Position requires strong written and verbal communication skills. Requires the ability to maintain a professional attitude and interface with club members, outside customers, all levels of staff, the Board, attorneys, and outside accountants. Interface with vendors, city, county and state officials,

Successful candidate must have excellent work skills including use of Word, Excel and ability to interface with other electronic platforms.

SALARY RANGE:

Salary is negotiable based on experience, skill and knowledge of the position.

Benefits include:

Bonus Opportunity

Complementary DMC Family membership

Health Insurance / Blue Cross plan includes medical, dental and eye coverage. Family plan available

Simple IRA, company match contributions per DMC plan

DMC paid cell phone plan

DMC may reimburse membership cost for appropriate organizations (PGA, CMAA etc.)

Vacation

Club may pay for appropriate ongoing education classes related to GM position.

RESUMES:

Forward all resumes to:

Search Committee

Diamante Members Club

2000 Country Club Blvd.

Hot Springs Village, AR 71909

View email address on us.edajobs.com

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Hot Springs Village, AR 71909 (Required)

Ability to Relocate:

• Hot Springs Village, AR 71909: Relocate before starting work (Required)

Work Location: In person