IT Support Tech

American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff and corporate offices located in Connecticut and Utah. The IT Support Tech will provide daily technical support to shipboard and corporate staff by troubleshooting hardware, software, and network issues. This role includes setting up and maintaining equipment, responding to help desk requests, and assisting with system updates to ensure reliable operations across all locations. Optimism, Commitment, Patriotism, and Merit are the values that shape our culture and guide us as we work to share America’s story on the finest American ships. Responsibilities Provide technical support for staff. Administration of Windows Active Directory on prem and Azure AD. Microsoft Exchange user administration. Installation, updates and troubleshooting of software on Windows-based computers. General technical support. Inventory and records maintenance. Technical support via Helpdesk ticketing system. Strong customer service orientation and ability to interact well with diverse end-users and technical staff. Detail-oriented and able to independently resolve technology problems for staff. Monitoring the availability of the IT environment. Work with groups within IT Infrastructure resolving problems. Maintain company security utilizing security best practices. Maintain PCI compliance. Help provide rotational, on-call support for emergencies on the weekends. Qualifications Knowledge of Windows operating systems, computer and peripheral hardware and software. Knowledge in help desk software methodology. Experience with Windows Desktop and Server operating systems. Active Directory: Add/Remove/Changes. Experience with Mobile OS’s. Competent in remediation of Anti-virus incidents. Expertise in explaining technical issues and giving instructions to troubleshoot system related issues. Updated with current industry trends and efficient in working with them. Good verbal and written communication skills, capable of providing guidance both verbally and electronically. Ability to work in a complex and mixed team environment. Ability to handle multiple tasks, set priorities, schedule, and meet deadlines. VMware and Linux a plus. RingCentral a plus. Networking/routing/vLANs a plus. PowerShell a plus. SonicWALL a plus. SAN (Unity/Storage Center/Equalogic). Why Join American Cruise Lines? At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact. American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin, citizenship, age, disability, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice. #J-18808-Ljbffr