Director, IT

Overview

We are seeking a hands-on, strategic IT leader to oversee enterprise infrastructure, network operations, cybersecurity, database administration, help desk services, and end-user technology support. This role is responsible for developing and executing technology roadmaps, ensuring secure and scalable operations, leading a high-performing technical team, and aligning IT capabilities with business objectives.

The ideal candidate combines strong technical expertise with proven leadership experience and a passion for driving operational excellence, modernization, and continuous improvement across a complex technology environment.

Responsibilities

Infrastructure & Operations Leadership

• Lead, mentor, and develop infrastructure, operations, and service desk teams.
• Foster a collaborative, high-performance culture focused on accountability, innovation, and customer service.
• Develop and execute infrastructure strategies that support business growth and technology modernization.
• Drive continuous improvement initiatives across infrastructure, cloud services, and operational processes.
• Collaborate with enterprise technology teams to align priorities, standards, and best practices.

Cloud & Technology Strategy

• Create and manage the infrastructure roadmap supporting business objectives and future growth.
• Evaluate and implement cloud-based, hybrid, and on-premises infrastructure solutions.
• Identify opportunities to leverage internal resources, managed services, and strategic technology partners.
• Stay informed on emerging technologies, including cloud platforms, artificial intelligence, automation, and cybersecurity trends.

Security, Risk & Compliance

• Partner with cybersecurity teams to maintain a secure computing environment.
• Support threat detection, incident response, remediation, and recovery activities.
• Develop and enforce policies, procedures, and standards for infrastructure security and access management.
• Ensure infrastructure platforms remain current through patching, upgrades, and lifecycle management.
• Lead disaster recovery planning, testing, and business continuity initiatives.

Service Delivery & Support

• Oversee IT operations supporting enterprise applications, infrastructure, and end-user technologies.
• Ensure timely resolution of production incidents through effective escalation and communication processes.
• Manage support services for servers, laptops, mobile devices, printers, scanners, telecommunications systems, and related technologies.
• Monitor operational metrics and service performance to identify improvement opportunities.
• Maintain high levels of customer satisfaction and operational reliability.

Engineering Systems & Business Applications

• Support Product Lifecycle Management (PLM), Product Data Management (PDM), and related engineering systems.
• Partner with business stakeholders to ensure technology solutions meet operational needs.
• Support eCommerce and web infrastructure environments when applicable.

Vendor & Financial Management

• Manage relationships with technology vendors, service providers, and strategic partners.
• Establish and monitor service-level agreements (SLAs) and key performance indicators (KPIs).
• Oversee procurement and lifecycle management of hardware, software, and technology services.
• Contribute to annual budgeting, forecasting, and operational planning activities.

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Business, or a related field.

Experience

• 10+ years of progressive IT experience.
• 10+ years of experience leading technical infrastructure and operations teams.
• Experience managing enterprise infrastructure in hybrid cloud and on-premises environments.
• Experience with cloud platforms, networking, systems administration, cybersecurity, and enterprise operations.
• Experience supporting distributed enterprise environments and end-user computing technologies.
• Proven ability to lead infrastructure transformation and modernization initiatives.

Technical Skills

• Microsoft Azure infrastructure and cloud services.
• Network administration and enterprise infrastructure management.
• Cybersecurity principles, risk management, and incident response.
• Infrastructure automation and Infrastructure-as-Code (IaC).
• Disaster recovery and business continuity planning.
• Server, storage, virtualization, and endpoint management technologies.

Preferred Qualifications

• Industry certifications such as CISSP, CCIE, PMP, Azure Solutions Architect, or equivalent.
• Experience supporting ERP platforms and enterprise business systems.
• Experience with Product Lifecycle Management (PLM) and Product Data Management (PDM) solutions.
• Experience supporting eCommerce or web-based infrastructure environments.