Customer Success Manager

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.What you’ll be doing:Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfactionEstablish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and servicesDevelop, prepare, and nurture customers for advocacyWork with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goalsFacilitate a quarterly Executive Business Review to review goals, progress and opportunitiesUnderstand white-space and work to identify and/or develop upsell opportunitiesAdvocate customer needs/issues cross-departmentallyManage account escalationsAdvocate internally for customer needs and connect on prioritiesAbout the team:Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.Basic Qualifications:At least 3+ years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS companyExcellent ability to multitask and prioritize workloadDemonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the normDemonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused mannerAbility to travel 10% or more of the timePreferred Qualifications:Supply Chain industry experienceCompensationThe expected annual base salary range for this role is $100,000 - $125,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.BenefitsFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.Benefits include:Medical, Dental & Vision benefits starting on first day of employment401k Retirement savings with employer matchBonus and incentive compensation as well as employee stock option programEmployer paid life insurance and short term disability insuranceGenerous PTO, global recharge days, and volunteer daysPaid parental leave for all parentsFamily planning and inclusive wellbeing resourcesTechnology reimbursementCommuter benefits for in-office employees (Chicago)Annual Wellness StipendOngoing learning & development opportunitiesAbout FourKitesFourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit you are a California resident, here is our California Applicant Privacy Notice.FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.