Supervisor, Assisted Confirmation Pathways

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

This is a people manager position reporting to the Financial Assistance Senior Program Manager in the Casework Transformation Branch, who will oversee 2 Assisted Confirmation Pathways Associated and a volunteer team. Responsibilities include leading a team of Assisted Confirmation Pathway specialists and also directly supporting the Assisted Confirmations Pathways process to help confirm disaster impacted households are eligible for financial assistance, including case review, client outreach, identity and residency verification, documentation of findings, and referral of verification results through established review channels.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

Responsibilities

• Hire, train, and manage Assisted Confirmation Pathway staff, including Temporary Disaster Employees; provide leadership, support and direction to Red Cross Assisted Confirmation Pathway workforce including volunteers.

• Develop, manage, and supervise a volunteer and collateral duty team of Assisted Confirmation Pathway specialists (ACPs); serve as the team lead for on-call ACPs and maintain the team roster and schedule.

• Coordinate with the NHQ Case Processing team, DROs, and Regions to serve clients expeditiously, to include oversight of client services provided and escalated through various entry points.

• Develop subject matter expertise on Assistance Confirmation Pathways for American Red Cross financial assistance programs and Client Casework.

• Serve as an Assisted Confirmation Pathway (ACP) specialist by conducting identity and residency verification activities for disaster clients impacted by local and large scale disasters whose identity or addresses could not be verified through standard processes, including:

• • Review client case records, RC Care information, and tracking systems to identify cases requiring outreach and identification and residency verification.

• • Conduct a minimum of three client contact attempts using approved communication methods to facilitate identity and residency verification and document outreach efforts in accordance with established procedures.

• • Communicate with disaster clients to explain verification requirements and facilitate virtual identity and residency confirmation sessions.

• • Assess identity and residency information presented by clients through approved virtual platforms and validate information against case records.

• • Document verification activities, observations, and findings in designated systems to support case review and processing.

• • Identify discrepancies, verification concerns, or incomplete information and refer findings through established review channels for further evaluation and follow-up.

• • Maintain compliance with privacy, documentation, and quality standards while delivering client-centered service throughout the verification process.

• Works independently and with other Casework Transformation Operations staff to identify trends, project futures volumes, provide information to inform business decisions, and report issues to leadership.

• Analyze program processes to identify strategies to improve the use of the RC Care system and other tools to support the Assisted Confirmation Pathway process and financial assistance service delivery.

• Serve on-call rotations to support overnight and weekend ACP processing, approximately 1 week of every month

The ACP Supervisor may be asked to work an alternative schedule, such as Tuesday-Saturday, or Sunday-Thursday, to ensure adequate weekend coverage. This is a term-limited position, with an end date of June 30, 2027. Position extension is based on business need.

Scope

This is a people manager role, reporting to the Financial Assistance Senior Program Manager in the Casework Transformation Branch, that works from home under limited supervision to direct daily operations of the work unit and performs their responsibilities during both steady-state and operational-state periods. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge.

Qualifications

Education: Bachelor's degree or equivalent combination of education and related experience required.

Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required.

Management Experience: 1 year of lead or supervisory experience.

Skills & Abilities: Excellent interpersonal, verbal and written communication skills. Develop strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Intermediate proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state and local employment laws. Ability to work on a team.

Travel: up to 5-10%.

Physical Requirements

Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

PAY INFORMATION: The annual salary range for this position is $80,000 - $100,000. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

· Medical, Dental Vision plans

· Health Spending Accounts & Flexible Spending Accounts

· PTO: Starting at 15 days a year; based on type of job and tenure

· Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

· 401K with up to 6% match

· Paid Family Leave

· Employee Assistance

· Disability and Insurance: Short + Long Term

· Service Awards and recognition

*LI-JG1

Apply now! Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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