Service Support Specialist/Admin

Job Description

Job Description

 

Oversee Red Cap program, provide operational support to the Service Department. Roles will include: Appointment Coordinator, Customer Relations Specialist, Dispatcher, Porter, Courtesy Vehicle Driver. Answer telephones, input data on computer and perform filing duties. Maintain accurate and on-time reports and records relative to functions of the business. Receive payments from customers and always provide courteous customer service.

 

FUNCTIONS:

• Pick up and deliver customer vehicles. 
• Set up appointments for service customers.
• Answer telephones quickly in a friendly and personable manner.
• Receive payments from customers and operate cash register.
• Make change, cash checks and issue receipts to customers.
• Balance cash drawer and verify cash on hand each day at day end for bank deposit.
• Handle customer complaints with integrity and poise. Resolve complaints or refer complaining customer to the appropriate individual for further communication.
• Refer customers who have additional questions about their repair order to the service advisor or service manager.
• Close repair orders and service tickets each day.
• Daily filing and record keeping.
• Perform any other special duties requested by the general manager, controller or other department managers.

 

MINIMUM QUALIFICATIONS:

• A minimum of one year of experience in related field.
• Ability to understand and follow instructions in English.
• Computer experience and knowledge using various programs.
• Must have valid driver's license and maintain a clean driving record.