Assc Patient Care

Our client is currently seeking a Associate Patient Care Coordinator serves as the first point of contact for patients and visitors and is the face of the practice. This role plays a critical part in creating a welcoming, professional, and efficient experience for every patient while ensuring smooth front-desk and communication operations. The position supports clinicians by managing front-office workflows, scheduling, and high-volume call handling in a fast-paced healthcare environment.

• Greet and check in patients in a professional, courteous, and empathetic manner
• Answer and manage a high volume of inbound calls (average of 114 calls per day), appropriately screening and routing calls
• Schedule, reschedule, and confirm patient appointments accurately
• Balance daily collections and support front-office billing workflows
• Address routine patient inquiries and escalate non-routine concerns to appropriate team members
• Maintain accurate patient demographics and appointment records
• Ensure compliance with patient privacy and confidentiality requirements
• Support overall front desk operations to ensure an organized and efficient clinic environment

• Prior experience in a medical office, healthcare setting, or patient-facing role
• Experience with appointment scheduling, front desk operations, or call center environments
• Familiarity with managing confidential or sensitive information
• Ability to multitask effectively while maintaining accuracy and patient satisfaction
• (Medical experience is preferred but not required.