F&B Manager

Food & Beverage Manager

The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet's operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Responsibilities include overseeing all aspects of the daily operation of the outlet, supervising outlet personnel, responding to guest complaints in a timely manner, working with other F&B managers, keeping immediate supervisor informed of all problems, assisting in coordinating and monitoring all phases of loss prevention, preparing and submitting required reports, ensuring preparation of required reports, monitoring quality of service, assisting in menu planning and preparation, ensuring compliance with all local liquor laws, health and sanitation regulations, ensuring compliance with SOP's in all outlets, ensuring compliance with requisition procedures, being visible on the floor and assisting staff as needed, conducting staff performance reviews, ensuring the training of employees on SOP's and technical job tasks, being involved in and/or conducting departmental and hotel training, interviewing candidates for front-of-house F&B positions, completing tip reporting, understanding, implementing and monitoring corporate promotions, and ensuring overall guest satisfaction.

Qualifications include effectively communicating both verbally and written, with all level of employees and guests, listening to, understanding, and clarifying concerns raised by employees and guests, multitasking and prioritizing departmental functions to meet deadlines, approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner, attending all hotel required meetings and trainings, participating in M.O.D. coverage as required, maintaining regular attendance in compliance with Highgate Hotel Standards, maintaining high standards of personal appearance and grooming, complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations, maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions, being effective in handling problems, understanding and evaluating complex information, maintaining confidentiality of information, and performing other duties as requested by management, maintaining a warm and friendly demeanor at all times.