Automotive Technical Support Specialist - Riverside, CA

Automotive Technical Support Specialist - Riverside, CA Responsibilities Provide an adequate and professional reply to TSARA support cases from dealers after reading all the information provided and reviewing all the internal information and systems such as FASTA, Current Issues library, Service Information Bulletins, Warranty History, etc. Provide repair instructions to dealers based on information provided Development and Engineering for every affected component. Initiate the escalation of cases to National Technical Support Engineers and/or Product Engineering as required in order to expedite the repairs of the vehicles to get diagnosed and repaired properly as required. Follow-up closely with TSEs and Product Engineers with the escalated cases as needed. Review and identify trends from product issues that are received in the TSARA hotline. Attach pertinent cases to technical reports already generated by the Product Engineers. Assist team leader with gathering data and preparation of Trend reports for Product Engineers as needed. Maintain open communication and gather feedback from our Technical Support Engineers in the field in regard to product issues and trends. Support Independent repair shops programming and diagnostic software issues as required by law to all vehicle manufacturers. Qualifications Bachelor’s degree in engineering or equivalent Technical Support experience with BMW, MINI vehicles + (BMW motorcycles is a plus) 3+ years in technical training and working experience as Master Technician level for BMW and MINI vehicles + (BMW Motorrad is a plus) Complete ASE certification as per BMW training guidelines Blitz 3 certification if technical support is needed for PHEV and EV vehicles Benefits Medical, Dental, and Vision insurance 401(k) with Company match and Retirement Income Account Employee vehicle program Generous PTO and Company paid holidays Voluntary Benefits to fit your needs Relocation is available for this position. Salary range: $57,900.00 - $95,500.00. BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr BMW Group