Collateral Administrator

Job Overview PenFed is hiring a Collateral Administrator to work onsite at our Omaha, Nebraska Service Center. Administer and monitor collateral assets pledged by borrowers to secure loans ensuring accurate documentation, and maintenance of collateral records. Coordinate all operational activities relating to the timely and accurate processing of lien perfections acting as the primary liaison between members, internal stakeholders, and vendors. Responsibilities Serve as in-house expert on vehicle title lien perfections processes. Inclusive of but not limited to complexities such as releasing titles for registration, owner name change, titling in a different state, payoff/lien release requirements, change in ownership requirements of state agency and PenFed. Analyze and review documentation related to title processing and modifications with an emphasis on accuracy, legitimacy, and completeness of required documentation. Responsible for communication via e-mail, phone, fax, and postal mail between vendors, State Department of Motor Vehicles agencies, members, and management throughout the titling process. Maintain strong working knowledge of all internal programs and systems such as, but not limited to Hogan and Sales Force. Utilize in-depth knowledge of all vendor related programs and reports, which include but are not limited to CenterPoint, Share point, Route66, DealerTrack Title Management System (TMS) and other ancillary products. Efficiently manage incoming and outgoing mail to ensure timely delivery and accurate record-keeping. Compile all necessary documents when necessary, communicating with members and vehicle owners, to resolve discrepancies and complete lien perfection. Review various vendor reports of loans in follow-up status for non-receipt of title to determine next action. Communicate resolution with vendor. Review all Salesforce requests/cases for accuracy and compliance of requested actions, inputting correct requests into the titling software for vendor processing, and returning or resolving incorrect requests. Review policies, procedures, and guidelines and make recommendations for improvement to increase efficiency, streamline processes, or contain costs/losses. Keep supervisor informed of accomplishments, problems, and issues relating to collateral operations. In house lien placement of all non-compliant accounts that have exhausted the title system SLA for lien placement and servicing. Ensure the utmost accuracy and quality of daily work. Be an active participant in huddles and meetings. Effectively and efficiently resolving member service questions and inquiries with a high standard of communication internally and externally. Monitor and review rate waivers and exceptions. Qualifications Associate's degree in a related field is required. A minimum of one (1) year of relevant experience is required. Knowledge of consumer loan title practices preferred. Detail-oriented, resourceful, and able to manage shifting priorities, with the flexibility to adapt quickly to change. Strong analytical and problem‑solving skills. Ability to self‑motivate with little oversight. Ability to communicate with internal and external teams. Experience in using A.I. tools preferred. Supervisory Responsibility This position will not supervise employees. Licenses and Certifications There Are No Additional Certifications Required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. Travel The ability to travel to various worksites and be on‑call is not required. Benefits At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family‑friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features such as a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities. Our Purpose Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market‑leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at View phone number on click.appcast.io. #J-18808-Ljbffr PenFed Credit Union