Dedicated Account Manager

The Account Manager – Tyson Power Only core responsibilities involve coordinating the booking, planning, and scheduling of freight. These duties will span across Customer Service, Driver Management, and Planning functions.

Duties & Responsibilities

• Plans freight and equipment allocation within designated Tyson regions to optimize utilization and profitability, adhering to DOT Hours of Service regulations.
• Ensures timely delivery of services to Tyson in accordance with contract agreements.
• Promptly communicates service issues to Tyson and escalates them to the operations team or relevant parties within the organization.
• Maintains communication with drivers, promptly responding to calls, emails and messages to facilitate efficient operations.
• Coordinates power-only shipments
• Oversees the handling of freight from shippers to receivers.
• Cultivates and sustains Tyson relationship within assigned territories
• Collaborates with Driver Leader’s to coordinate operator’s schedules, ensuring continuous freight availability.
• Fosters positive relationships with Hirschbach operators, operations team members and customers.
• Identifies and communicates any potential service issues related to PTA and routing
• Develops action plans to enhance lane profitability and service levels, updating them as needed.
• Reviews and finalizes account billing sheets
• Generates KPI reports and performs other reporting functions as required by Tyson.
• Attends Tyson-related meetings and occasionally travels to visit Tyson sites and terminals.
• Performs other assigned duties, including proactive support for organizational objectives.

Talent Requirements

• High school diploma or equivalent, paired with relevant professional experience.

• Bachelor’s degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
• Ability to process information with the high levels of accuracy and energy.
• Ability to multi-task and prioritize workload.
• Ability to travel on occasion as needed.
• Demonstrates an “All in to Win” attitude and displays self-motivation and strong desire to learn within an unpredictable and demanding environment.

Company Overview
Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.