Recruiting Account Manager

Recruiting Account Manager

Under the supervision of the Sr. Account Manager the Recruiting Account Manager is responsible for developing K'Source (onsite resources) business. Additionally, this position is responsible for topline revenue and the resources to support that revenue. With assistance from the broader Kaleidoscope team, this role presents the company's services, responds to RFP/Qs, closes new business opportunities and organically grows the accounts. This position serves as the voice of the client with our internal teams and manages the client relationship.

This position is based in Cincinnati, OH, and we are seeking candidates local to the area. Additionally, this role is responsible for topline revenue and the resources to support that revenue.

Principal Duties & Responsibilities

1. Recruiting / Client Management (90%)

• Define and maintain an ongoing database of possible candidates for all relevant categories.
• Make industry aware of our needs / educate industry on our unique offering and client benefits that K'Source offers.
• Lead all aspects of recruiting and placement to ensure success (tactical and strategic) and partner with HR where needed.
• Manage account relationships in order to ensure premier client satisfaction and account retention while being able to identify and capitalize on new revenue generating opportunities within existing accounts assigned to him/her.
• Strives to organically expand current business with clients.
• Conduct secondary research necessary to become knowledgeable about relevant category, product, or company to inform development of SOW or RFG.
• Provide professional client service to internal and external clients.
• Foster a positive environment of teamwork.
• Effectively interface with the Business Development and Operational teams, including product designers, interaction designers, engineers, graphic designers, strategists, and visualization designers.
• Serve as the client's voice in internal team meetings.
• Understand how and when to bring in resources, both internal and external, and how to communicate the vision to them in an actionable way.
• Partner with Kaleidoscope's HR department to successfully onboard K'Source new hires/onsite placements.

2. Administration (5%)

• Responds to RFP/Qs and helps with Statements of work (SOWs).
• Develop the processes and systems that will be needed to manage the K'Source business and drive it forward to continued success and further growth.
• Make recommendations and put into play tools that will help with tracking, sourcing, and any K'Source opportunities.
• Plans, organizes and manages to ensure the stable operation of the K'Source infrastructure.
• Ensures performance of team is maximized and that team understands their roles and responsibilities in delivering K'source services to the highest standards.

3. New Business Development (5%)

• Work closely with executives and Business Development staff to initiate relationships with targeted companies.
• Proactively lead account development within assigned clients.
• Responsible for developing and executing a strategy to meet revenue and profitability targets for each account.
• Develop and implement business development strategy to identify prospects and key decision makers within the company's target accounts; contact/qualify prospects to produce actionable opportunities.
• Proactively seek and develop new business opportunities.
• Educate client by promoting the extensive services offerings while strengthening and expanding current client relationships and creating preference of future engagements.
• Produce and deliver sales proposals and presentations that exemplify Kaleidoscope's unique capabilities and DNA.

Qualifications

Education/Experience

• Knowledge and skills at a level normally acquired through the completion of a Bachelor's degree.
• Minimum of 5 years of business development experience.
• Account Management experience in a related creative services environment with proven skills required in order to create, maintain and grow customer relationships.
• Experience in new business development across all business Kaleidoscope supports.
• Proven track record of meeting and exceeding new business development targets and client expectations.
• Experience identifying prospective clients and establishing new contact.

Licenses/Credentials/Certifications

• None Required

Skills/Specialized Knowledge/Abilities

• Proven superior negotiation and conflict resolution skills.
• Professional presentation, communication and writing skills and ability to respond to RFP's and develop proposals.
• Excellent organizational skills; able to set priorities while being responsive to Business Partners and client requests.
• Maintains client relationships which requires empathetic listening, strategic thinking and effective story telling.
• Prioritizes and completes tasks in order to deliver desired outcomes within allotted time frames.
• Critical thinker demonstrated by checking for clarity, accuracy, precision, relevance, depth, breadth, significance, logic, and fairness.
• Writes and prepares proposals, RFP's, reports and correspondence in a professional format.
• Demonstrated ability to manage time and territory.
• Ability to understand the needs and desires of prospective clients and use this knowledge to help them sustain an emotional connection and motivate them to take action.
• Excellent oral communication skills that demonstrate a professional demeanor.
• Handles sensitive information and maintain highest level of confidentiality.
• Fluent in Microsoft Office software: Word, Excel, PowerPoint.

Working Conditions

Tools and Equipment Used

• Personal computer, copier, fax, phone, and other typical office equipment

Travel

• Moderate travel (up to 50% of time), to prospect and conduct meetings with clients and Kaleidoscope meetings

Physical & Mental Demands

• Frequently required to sit at a desk/workstation for long period of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear clients/employees via phone or in person
• Body motor skills sufficient to enable incumbent to move around the office environment and/or to and from client operations and within multi-office locations
• Ability to analyze unique situations and develop appropriate response
• Additional Physical Requirements: file, speak, write, hear, read, type, see
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

Environment

• Work typically performed in an office setting
• Frequently travel by car, train or plane