Quality PM/Program Manager

Quality PM/Program Manager

Location: Austin, TX or Remote

Provide support of any high-level analysis by documentation of current as-is and future state processes and architecture. Assist in overall analysis as required in regards to defining confirmed or potential future project scope and/or roadmap. Produce both high level and detailed workflow diagrams when required and drive overall business analysis with multiple stakeholders. Manage and upkeep of project plans, BRDs, Test Scripts and other project documents (Full project knowledge-base). Owning execution at the project level - including reporting & cross portfolio impact assessment. Managing tools which business teams use to stay aligned and communicate internally. Acting as a program management function for key cross functional initiatives within Sales. Managing end to end UAT, including writing test scripts, testing, ticket resolution follow-up and managing triage calls. Tracking and managing project risks, actions, issues, dependencies. You may be called on to step into a critical program delivery role under pressure for a short window of time to assure the delivery of highly visible cross functional programs. Support ongoing organizational development activities which need to be planned, scheduled and executed such as training programs, new joiner inductions, workshops, meetings.

Strong Analytical skills with continuous process improvement mind set. Ability to use data to tell a story, drive root cause analysis and extract actionable insight.

Key Qualifications

Deep understanding of project, program and portfolio planning and delivery to the level that they can set standards, propose policy and coach others. Well versed in multiple styles of Release & Change Management processes including Agile/Scrum, Waterfall and Iterative. Minimum of 4+ years of managing complex and highly integrated projects with a technical component. Experience writing user stories & test scripts required. Strong analytical skills with continuous process improvement mind set. Ability to use data to tell a story, drive root cause analysis and extract actionable insight. Passionate about driving quality & efficiency within a project organization. Exceptional communication skills - verbal, written and presentation. Knack for fostering positive relationships and ability to communicate at all organization levels. Ability to facilitate Brainstorming sessions to gather lessons learned from implementation with business and BPR, and Information Technology group (IS&T). Excellent teamwork skills and ability to influence others and an ability to quickly establish trust and credibility. High level of professionalism, energy and sense of urgency to “make things happen”. Self-motivated, driven individual who is comfortable working in a global, matrixed, fast-paced environment with high levels of complexity and ambiguity and will have experience with agile method of working. Curious, flexible, results oriented and a dedicated problem solver. Innovative mind set and ability to think “out of the box”, challenge status-quo and incorporate industry best practices.