Manager Practice Performance (Hybrid/Detroit or Jackson, MI) - Mosaic CIN

Manager Practice Performance (Hybrid/Detroit or Jackson, MI) - Mosaic CIN GENERAL SUMMARY: Provides operational leadership for practice transformation and payor programs to maximize participating providers’ performance on clinically integrated network and payor scorecards and associated programs, as well as provider satisfaction, education, communication and compliance.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Works with departmental leadership to prioritize implementation of payor programs and practice transformation initiatives and manages timelines and workflows to meet departmental targets. Oversees performance of staff responsible for coordination of provider and payor program implementation, management of practice program performance and compliance data and practice transformation services including education and customer service. Supports staff in identification and implementation of innovative approaches to delivery and evaluation of provider servicing, practice transformation, and other programs ensure high impact for a large volume of payors, practices and patients. Accomplishes performance results through strong operational effectiveness, including planning, continuous improvement methodology, process and outcome evaluation, workflow management and implementation support for programs, initiatives and transformational/value-based care solutions. Fosters relationships and works collaboratively with providers and other cross-departmental subject matter experts to drive successful deployment of practice value-based programs and work processes. Leads or provides oversight to project and task teams and drives execution by fostering engagement and effectively delegating work, communicating goals, establishing timelines, and monitoring accountability. Promotes the advancement of network practice-based initiatives including care coordination, access to care and improvement in the quality of care delivered to patients by primary care, specialty and ancillary services providers as well as interdisciplinary health care teams. Works closely with leadership and staff to ensure participating providers comply with network, payor, and governmental programs, policies and standards. Recruits and develops talent; communicates job expectations; monitors, and appraises job results; coaches, counsels, and manages staff performance; and develops and enforces systems, policies, procedures, and productivity standards. Manages budget, equipment and other resources for effective/efficient service delivery. Interacts and communicates effectively with committee and board members, network and health system leadership, providers, practice managers, community partners, management, and staff.

EDUCATION/EXPERIENCE REQUIRED:

Bachelor’s degree in Health Sciences, Business, Health Care Administration, or related field. Five (5) years of work experience spanning cross-functional areas in medical practices, health plans and/or in complex healthcare delivery systems. Three (3) years of management/leadership experience in managed care, clinically integrated network, provider office setting and/or other provider support organization including improvement programming, services management and supervisory experience. Five (5) years of experience management and supervisory experience in clinically integrated network or related setting preferred. Demonstrated strong operational leadership skills including developing and implementing systems to hardwire processes, drive accountability, delegate and communicate performance expectations and apply prioritization and proactive problem-solving to ensure systems run smoothly and efficiently. Demonstrated knowledge and understanding of healthcare industry, hospital systems, health plans and managed care including Patient Centered Medical Home and other best practice approaches to improve clinical quality and appropriateness of care. Demonstrated effectiveness working in a complex and rapidly changing industry with multiple entities and constituencies, communicating, collaborating, interacting and working effectively with patients, staff, public, providers and departments. Demonstrated excellent interpersonal, motivational, organizational, communication skills, customer service orientation, and strong physician relationships. Strong computer, database, analytical and evaluation skills. Understanding of population measurement and management systems, including information technology, clinical decision support and registries. Additional Information Organization: Corporate Services Department: HF CIN Shift: Day Job Union Code: Not Applicable This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws. #J-18808-Ljbffr Henry Ford Health System