GOVERNMENT OPERATIONS CONSULT II (OPBI) - 60025477

Requisition No: 883698

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULT II (OPBI) - 60025477

Pay Plan: Career Service

Position Number: 60025477

Salary: $45,060.11, in accordance with DCF salary policy

Posting Closing Date: 09/17/2026

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Government Operations Consultant II

Department of Children and Families

This is an Internal Agency opportunity.

Only current department employees are eligible to apply

THIS IS A STATEWIDE VACANCY – POSITON LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION

The Florida Department of Children and Families (DCF) isthe state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

GOVERNMENT OPERATIONS CONSULTANT II - 60025477 - ESS Program - Office of Public Benefits Integrity

THIS IS NOT A TELEWORK POSITION.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM REQUIREMENTS

• Must be a current member of the Office of Public Benefits Integrity, Benefit Investigations
• A minimum of two years’ experience as an Investigation Specialist I or higher
• 1 year of current Florida Department of Children and Families public assistance eligibility experience as an ESS I or higher
• Must maintain a valid Driver’s License

PREFERENCE WILL BE GIVEN TO APPLICANTS WITH THE FOLLOWING

• Extensive knowledge of the FLORIDA system, Microsoft Teams, and Word
• Extensive knowledge of ESS policy
• Experience writing detailed reports

POSITION DESCRIPTION

This is an investigative position that reports directly to the Benefit Investigations Deputy Chief.

It is classified as a Career Service position, working 40 hours per week, Monday through Friday.

Travel and use of your personal vehicle may be required.

The incumbent will ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate. It is important for the applicant to display a professional attitude and strong work ethic.

Duties include assisting in fraud investigations and providing support in the recovery of funds lost due to waste, fraud or abuse.

This position is qualified to be exempt from public record.

JOB DUTIES AND RESPONSIBILITIES

This is a professional position primarily responsible for interpreting data and conducting research to identify and detect suspicious eligibility system actions within the public assistance eligibility programs as part of the Public Benefits Investigations Program. The incumbent must have a detailed knowledge of the eligibility process and procedures for the Cash, Food Assistance, and Medicaid programs, and have expertise in the use of the FLORIDA computer system and other on-line systems. Assigned duties include, but are not limited to the following:

• Developing reports and processes to be used in identifying system actions that are in violation of Department rules and procedures.
• Identifying fraud patterns through the monitoring of data and reports
• Recommend system processes and improvements to prevent fraudulent activities.
• Ensuring the quality, accuracy and completeness of available data.
• Reviews and analyzes public assistance cases (Cash, Food Assistance and Medicaid Assistance) suspected of containing or involving fraudulent information or activity which is identified through data analytics.
• Review and submit investigative reports to management
• Performs quality management system reviews as assigned
• Attends and participates in supervisory conferences, meetings, trainings, work groups and quality initiatives
• Prepares cases for referral to Administrative Disqualification Hearing (ADH) and/or referrals to appropriate sources (when required)

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of ESS programs, ESS policy, and case management systems.
• Ability to apply ESS program and policy knowledge accordingly.
• Ability to use and navigate ESS program case management systems.
• Knowledge of the principles and techniques of effective communications.
• Knowledge of the methods for organizing and presenting data.
• Ability to conduct meetings and to make presentations.
• Ability to collect record and analyze data relating to records or operational procedures.
• Ability to utilize problem solving techniques.
• Ability to prepare reports.
• Ability to make decisions timely.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Important Application Process Information

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION or RESUME .

** It is unacceptable to use the statement “See Resume” in place of entering work history information.**

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• All previous DCF positions must be listed separately . Include the total years in each position along with all required duties.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying question must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws to procedures.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire . For more information, please visit the SSS website: .
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications.

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.