Benefit Specialist

Description

LaborFirst is the leader in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. Founded in 2005, we partner with all major national health carriers to serve 450+ clients and over 375,000 Medical and Pharmacy lives across all 50 states. We deliver high-touch solutions that drive value while preserving benefits. RetireeFirst, a LaborFirst solution, provides end-to-end Retiree Benefits Management. In partnership with plan sponsors, brokers, and consultants, we design, implement, manage, and administer Medicare benefits, ensuring a seamless transition and continued support. HealthActive, our solution for self-insured health plans with actives and early retirees, combines one-on-one health advocacy with technology-driven insights to help members successfully navigate their healthcare journey.


Summary of Position:

Provide High Level Customer Service to all Participating Members. Reports to the Client Service Managers and the Client Service Director to assist with team responsibilities.

Duties & Responsibilities:

• Fully versed in assisting members with any issues/concerns.

• Assist Team Leads with Projects/Eligibility/Billing.

• Answer member phone calls.

• Handle member plan selections.

• Attend Team/Division Meetings.

• Able to handle most retiree calls with little to no support from management.

• Fully versed in all our products, processes, and procedures.

Requirements

Licensing & Qualifications:

• High School Diploma or Equivalent

Preferred Qualifications:

• Life and Health License

• AHIP Training and Certificate

• 1+ Year Customer Service Experience