Operations Clerk-I (Part time)

Job Description

Job Description

Role : City Launcher (Part-Time Contract)

Duration: 4 Months Contract

Location : New York  

About the Role

Join us in leading the market operations for client Meal Manager, the fastest-growing way for companies to feed their teams in the office.

Our vision is to make a great team lunch something employees actually look forward to. We take the work out of group meals: companies set the budget, restaurants, and schedule; employees pick exactly what they want from top local and national spots; and meals arrive together, on time, and individually labeled.

By partnering with vetted restaurants and automating the entire experience, we're redefining workplace meals. As one of client for Business's fastest-growing products, this role offers the chance to shape how the world's teams eat together every day.

In This Role, You Will

• Be a customer launch specialist by launching new customers on the platform, resolving pain points, and ensuring a great onsite experience.
• Represent client by managing quality and performance for clients.
• Demonstrate strong communication skills by gathering client feedback, identifying issues, and clearly communicating them to the appropriate contacts.

About You

• Based in New York with the ability and willingness to travel daily within your assigned city to different customer locations.
• A humble hustler who believes no task is too small and understands that the best way to improve a process is to first build and execute it.
• Able to manage ambiguity, work independently, and thrive in a fast-paced environment with minimal guidance.
• Comfortable learning and using technology and data tools, including Slack, Zoom, Google Sheets, and client internal systems.
• Able to quickly become an expert in the   Meal Manager   platform, including helping clients set up accounts, place orders, configure backup carts, and troubleshoot basic platform issues.
• Highly detail-oriented with excellent accuracy and productivity.
• Possess outstanding communication and time-management skills, with the ability to understand problems, communicate effectively, implement solutions, and manage multiple projects simultaneously.
• Passionate about building relationships through empathy and emotional intelligence.
• Previous experience in Operations Management, Customer Support, Customer Interviews, or Sales, preferably within the hospitality industry.