GCB5I2 (GCC)-Customer Support Specialist 2

Job Title Enter Job Description... Job Description: Coordinate responses to customer inquiries for spare parts requirements and facilitates delivery problem resolution. Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders. Position Responsibilities: Reviews of customer purchase orders to assess requirements. Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management. Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame. Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input. Performs research in Cardex (ERP) to potentially resolve order issues. Reviews and actions open orders that are pending resolution. For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders. Monitors / Expedites orders with high complexity and urgency. Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection. Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc. Performs other duties and responsibilities as assigned or required. Target Start Date: ASAP Remote, onsite or a combination of both?: onsite Are you okay with out-of-state candidates?: no Shift Expectations (First, Second, Third): First Start Time: 8am End Time: 5pm Does this worker follow a 9x80 Work Schedule?: no OT/DOT expected?: no Does this position require a U.S. Person for purposes of Export Compliance?: yes Requested Security Clearance: no Is Clearance Required to Start?: background check clearance is required before start Safety Sensitive? (DOD, EFO, FAA, FMCSA, NASA, Not Required): no Domestic travel required?: no International travel required?: no Are there any physical requirements/demands? no Additional Information Full Time / Part Time / On Call: Full time Does this position require a U.S person for purposes of Export Compliance?: Yes Safety Sensitive?: Not Required - Non-Safety Sensitive Position Does this position require local citizenship for the candidate?: No Work Onsite?: Onsite Is Hiring Manager Open to Supplier Contact?: No Preferred Contact Information: n/a