Patient Service Coordinator - Call Team

Join to apply for the Patient Service Coordinator - Call Team role at Neuhaus Foot & Ankle Do you enjoy working in healthcare and looking for a change? Would you like to work in a professional environment where the #1 priority is taking care of people? If you want to be in a positive work environment that feels like a work family and have a career that is impactful and important to those you serve, you’ll want to join Neuhaus Foot and Ankle. Key Responsibilities Quickly and accurately handles incoming calls providing patients with an exceptional patient experience Ensures seamless scheduling for patients across multiple clinics and providers within our organization Coordinates patient requests with clinical staff to ensure timely follow‑up and resolution Ability to route calls or messages to the appropriate staff/clinic Understands and complies with Provider Scheduling Templates Updates patient information into EMR system Follows policies and procedures Qualifications Previous experience handling patient interactions or assisting in a healthcare clinic or hospital setting Experience working with medical insurance plans including Medicare, Medicaid and commercial types is highly preferred Experience working in a podiatric or orthopedic practice is a plus An exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction Tenacious problem solver, with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner Enjoys working in a team-based environment with active collaboration Must be an effective communicator with excellent grammar and interpersonal skills Strong written communication skills with success in providing notes, updates, and written communications via computer systems Experience working in an EMR is preferred; eClinical Works software is a plus Demonstrated experience as a motivated and dedicated team member with a stable work history Benefits 24 days of PTO 401(k) with 3% salary contribution after the first year Medical/Dental/Vision with $2,500 Annual Health Savings Account Company‑paid $50,000 life insurance Potential for growth and advancement in the company Seniority Level Entry level Employment Type Full-time Job Function Sales, General Business, and Education Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing Referrals increase your chances of interviewing at Neuhaus Foot & Ankle by 2x Get notified about new Patient Services Coordinator jobs in Smyrna, TN . #J-18808-Ljbffr Neuhaus Foot & Ankle