Police Dispatcher

Police Dispatcher

The City of Coronado is accepting applications for Police Dispatcher. The Coronado Police Department provides outstanding law enforcement services to the community of Coronado. Professionalism, integrity, accountability, and respect are the values at the core of our agency. We utilize our philosophy of community-oriented policing to foster relationships and find solutions for problems in our community.

Positions in this class use radio equipment, varied computer programs, and printers in situations requiring incumbents to establish priorities and handle several emergencies simultaneously, and to work with a high level of accuracy. Incumbents work under the general supervision of the Dispatch Supervisor and receive line supervision from the assigned watch commander. Incumbents receive thorough instructions when tasks are initially assigned and after training are expected to perform duties without constant supervision. Incumbents are expected to use established guidelines, precedent, and judgment in resolving dispatch problems and service requests, requesting direction from a supervisor in situations requiring the establishment of or departure from standard operations. Incumbents must use judgment in advising the watch commander of pertinent field problems and service requests. The ideal candidate will be a dynamic customer service-minded individual with strong interpersonal and communication skills. Good judgment, high attention to detail, and the ability to elicit crucial information from distressed callers in a timely manner is essential in the police dispatcher role. Success in this role requires excellent multi-tasking abilities in order to effectively interview callers on emergency 9-1-1 and non-emergency lines while operating the Computer-Aided Dispatch (CAD) system to monitor numerous frequencies and format requests for police, fire, and emergency medical services to the appropriate agencies and departments. Previous experience in emergency services dispatching is highly desirable.

Minimum requirements include any combination of experience and training that would likely provide the required knowledge and abilities if qualifying. A typical way to obtain the knowledge and abilities would be: education, training, and experience which demonstrates an ability to perform the duties of the position. A typical way to qualify would be completion of the twelfth grade, supplemented by specialized training in communications, public safety dispatch, or a related field. Public safety telecommunications or dispatch experience is desirable.

Certifications required include a typing certificate with a net corrected speed of 40 words per minute dated within one year of the time of application. A valid typing certificate must be attached to the application. CLETS Certificate from the Department of Justice (DOJ) is required prior to database access. P.O.S.T. Dispatch Certificate required within one year of appointment.

Examination & selection process includes application review, performance test, oral panel interview, pre-background check process, and department interview. The City of Coronado participates in E-Verify, all new employees are required to submit verification of legal right to work in the United States. The City of Coronado is an equal opportunity employer (EOE). Individuals with disabilities who will require reasonable accommodation in order to participate in any portion of the examination process may voluntarily request the accommodation from the City five working days prior to the requested accommodation. Documentation of the need for the accommodation may be required upon receipt of the request. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the City's Child Abuse and Neglect Training and Reporting policy as a condition of employment. A copy of the policy is provided upon request and at the time of pre-employment.

The community of Coronado, rich in history, natural beauty, and possessing a charming ocean village atmosphere, is most deserving of its royal 'nickname' the Crown City. Surrounded by the Pacific Ocean, Glorietta Bay, and San Diego Bay, this picturesque seaside resort destination is linked to the Southern California coastline and the City of San Diego by the graceful and stately Coronado Bridge, and to the south by a narrow strip of land known as the Silver Strand. This 13.5-square-mile city offers one of the world's most pristine beaches, 18 public parks, an 18-hole municipal golf course, tennis center, marina, public pools, recreation facilities, and dedicated bicycle paths. Residents value Coronado's high quality of life, award-winning schools, tree-lined streets, welcoming neighborhoods, and diverse architectural styles. Downtown features distinctive shops and restaurants supported by active Chamber of Commerce and Main Street organizations. This vibrant, thriving community welcomes more than 2 million visitors annually to soak up the sun and sand while enjoying the lush surroundings and village appeal of Coronado. With 15 hotels, including three world class resorts, with over 1,900 hotel rooms, and many highly acclaimed restaurants, this island community has a resident and Navy population of approximately 23,000. Coronado is home to Naval Air Station North Island, Coronado (NASNI); Naval Amphibious Base Coronado (NAB); and Silver Strand Training Complex Coronado, supported by nearly 20,000 military and civilian personnel.