Technology Support Specialist

We are seeking a skilled Technology Support Specialist with hands-on experience in installation, troubleshooting, and repair within Windows-based environments. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to provide timely support to end users.


Here are some of the specific details:


Job Title: Technology Support Specialist- Frankfort, KY.

Location: Frankfort, KY.


Duration: Long term indefinite Contract


Status : Onsite

Job Description

The CABINET Information & Technology Services (ITS) Department is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for supporting agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas.

KNOWLEDGE & EXPERIENCE:


Ability to identify and troubleshoot defective equipment.

Ability to identify and troubleshoot software and application issues.

Determine and resolve hardware issues prior to deployment.

Possess network room knowledge and experience.


ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE:

Excellent customer service skills

Excellent organization skills

Strong written and verbal communication skills

Ability to multi-task while taking phone calls in a fast-paced environment

Self-motivated


MINIMUM REQUIREMENTS:

Education: Bachelor's degree in computer science.

Education Substitute: Associate degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience.


OFFICE LOCATION:

CABINET, 1001 Vandalay Drive, Frankfort, KY 40601


PRIMARY COUNTIES OF COVERAGE:

Statewide


SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)

Network Operating Systems

Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP

General Understanding of the ITIL Framework


TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS:

08:00 - 17:00 M-F

Work is primarily performed in an office setting.

Must be able to climb ladder.

Ability to lift 50+ lbs.


TRAINING REQUIREMENT: 24 hours of non-billable training time are required for this position.


About us:

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

For more information, please visit us at


Naveen Kumar

Jr. IT Recruiter

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