Network Operations Center Technician | Data Center - 1S6J020

Network Operations Center TechnicianSNIPEBRIDGE is a strategic talent solutions company specializing in connecting exceptional talent to great career opportunities. We work as an exclusive partner to leading AEC and technology organizations that are advancing the built environment through innovation, technical rigor, and transformative work.Our client operates within the fast-moving data center and digital infrastructure sector, where engineering, construction, technology, energy, and operations come together to support always-on environments. Its multidisciplinary teams plan, design, deliver, and operate complex facilities with a strong focus on reliability, safety, scalability, and efficient use of power and cooling. The work calls for close coordination across technical disciplines and offers the opportunity to contribute to infrastructure that supports the continued growth of cloud computing, AI, and connected services.The Network Operations Center Technician will help maintain continuous visibility into network and infrastructure performance. Working within a 24/7 operational environment, this person will monitor systems, investigate alerts, document incidents, and coordinate timely escalation to keep services available and customers informed.Key ResponsibilitiesMonitor network, server, environmental, and facility alerts through centralized monitoring platformsTriage incidents, perform first-line diagnostics, and escalate based on severity and established proceduresTrack tickets, event timelines, actions, handoffs, and resolution details with accuracySupport basic network and systems tasks, including connectivity checks, port validation, and remote-hands coordinationCommunicate service status and incident updates to internal teams, vendors, and authorized customersFollow change-management, access-control, security, and incident-response proceduresMaintain shift logs, dashboards, knowledge articles, and operating documentationParticipate in post-incident reviews and recommend improvements to monitoring and response workflowsRequirementsAssociate degree in Information Technology, Networking, or a related field, or equivalent practical experience2+ years of network operations, technical support, data center, telecom, or systems administration experienceWorking knowledge of TCP/IP, DNS, routing, switching, monitoring, and common network troubleshooting methodsExperience with ticketing, monitoring, and incident-management platformsCCNA, Network+, ITIL Foundation, or comparable certification preferredCalm, clear communication and disciplined documentation during high-priority incidentsAvailability to work rotating shifts, nights, weekends, and holidays in a 24/7 environmentAll applicants must be legally authorized to work in the United States without sponsorship and must already possess long-term work authorization.