Front of House Shift Leader

Shift Leader - Chick-fil-A Paramus

The Shift Leader role at Chick-fil-A Paramus is responsible for all operational activities associated with the front of the restaurant, including order taking and fulfillment, running a shift smoothly, cash management, drive-thru operations, hospitality and team member development. The Shift Leader is prepared to execute daily operations with a high degree of excellence across the above mentioned operational activities. This position supports the position of the Front of House Ops Lead. This role sets the standard for “Operational Excellence” and leads by example while mentoring and developing the team members.

Hourly Pay: starting at $20/hr.

Job Type: Full-time

Shift Leader Benefits:

• Break Meal Allowance
• Every Sunday Off
• Scholarship & tuition-reduction opportunities
• Accrue up to 40 hours of Sick Time
• Accrue up to 40 hours of Paid Time Off (Full Time TMs)
• Teamwide events
• Health insurance
• 401(k) matching

Responsibilities Include:

• Deliver a remarkable dining experience for all guests
• Development of Team Leader and Team Member behaviors
• Maintains and develops a sense of urgency that creates a surprisingly fast service
• Execution of systems that ensure a refreshingly clean and safe environment
• Maintains work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of the Front of House
• Cash management operations
• Deliver daily performance reports to Leadership Team
• Coaches, evaluates, and holds accountable Front of House Team Members
• Responsible for Opening and/or Closing of Restaurant
• Lead shift of up to 20 Team Members at a time
• Ownership of meeting goals and setting records
• Able to fulfill operational needs in the restaurant at a high level

Required Qualifications:

• 1 Year in Restaurant Leadership Role or Equivalent
• Available to work 3 evenings per week and 3 Saturdays a month
• Strong analytical and problem solving skills
• Experience in operations within customer service industry

Scheduling Requirements:

• Monday to Friday (One weekday off)
• Saturday, Required
• Sundays off, guaranteed

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.