SAP Customer Service Representative

On-Board Services is hiring a SAP Customer Service Representative in Auburn Hills, MI. For immediate consideration please send your resume to View email address on click.appcast.io. Subject Line: Position Title and State you are located. Position Details Title: SAP Customer Service Representative Position Type: 3 month contract with additional opportunity contingent upon performance and continued business need Job Location: Hybrid, Auburn Hills, MI. Four days in office, 1 day remotely. Shift: 1st shift Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO Compensation: $25.21/HR Responsibilities A successful Customer Service Representative (CSR) maintains a customer-focused mindset that enables the delivery of exceptional customer service. The CSR has complete ownership of the order management process, from initial order entry through product delivery for assigned accounts. The CSR interacts with customers as well as internal and external business partners. By developing strong working relationships, the CSR aligns internal resources and capabilities to achieve the goal of zero-defect customer satisfaction. Strong communication skills are essential to translate customer needs into actionable information that supports timely decision-making and issue resolution. Key Responsibilities Manage customer engagement and order management activities. Process SAP transactions, including order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, and invoices. Build strong working relationships with commercial team partners to exceed customer expectations. Analyze customer ordering patterns to anticipate customer needs. Serve as a liaison between customers and internal teams regarding administrative and technical matters, including EDI, Capture, and My DuPont systems. Respond to customer inquiries and complaints in a timely and professional manner. Review daily reports to proactively identify and resolve issues, including open order reports, returns reports, SAP block reports, and promise/failure reports. Demonstrate flexibility and adaptability in a dynamic, fast-paced team environment. Quickly identify customer issues and take ownership of their resolution. Investigate and drive timely resolution of customer disputes through collaboration with customers, credit teams, and sales representatives. Make return authorization decisions related to quality complaints within assigned Delegation of Authority (DOA) limits. Communicate relevant customer information, including forecasts, new projects, and organizational changes, to the account management team. Qualifications High school diploma required; associate or bachelor's degree preferred. Previous customer service experience required. Order entry experience required. SAP R/3 or equivalent ERP system experience preferred. Strong communication, problem-solving, and organizational skills. Ability to manage multiple priorities in a fast-paced environment. On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

JD# 25-00980

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