Patient Access Representative 1

Job Description

Job Summary: The Patient Access Representative 1 greets patients, schedules appointments, updates patient demographics, and verifies insurance eligibility. You will report to the Manager.

PG05 - Full Time | Location: Durant Clinic | Schedule: Monday through Friday 8:00am to 4:30pm |

Weekly Earned Wage Access is an Option for this Position |

Primary Tasks:

1. You will establish, update, and correct patient chart information using eligibility guidelines.

2. Check patients in and out, answer phones, deliver messages, and contact patients regarding follow ups and missed appointments.

3. Verify insurance eligibility and assign referrals to the Benefit Coordinator.

4. Complete Medicare Secondary Payer questionnaire for Medicare patients.

5. You will educate patients on health insurance, tribal membership, CDIB cards, Affordable Care Act, and VA benefits.

6. Scan documentation in Vista Imaging following policy.

7. Maintain accurate records of patient information.

8. Address patient requests from the patient portal, create charts, schedule appointments, and make necessary updates to medical records and demographic information.

9. Perform other responsibilities as assigned.

Required Education and Experience:

• Knowledge of HIPAA

• Experience verifying and sequencing Medicare, Medicaid, and private insurance

• One [1] year experience in a medical office setting

Responsibilities

1. You will establish, update, and correct patient chart information using eligibility guidelines. 2. Check patients in and out, answer phones, deliver messages, and contact patients regarding follow ups and missed appointments. 3. Verify insurance eligibility and assign referrals to the Benefit Coordinator. 4. Complete Medicare Secondary Payer questionnaire for Medicare patients. 5. You will educate patients on health insurance, tribal membership, CDIB cards, Affordable Care Act, and VA benefits. 6. Scan documentation in Vista Imaging following policy. 7. Maintain accurate records of patient information. 8. Address patient requests from the patient portal, create charts, schedule appointments, and make necessary updates to medical records and demographic information. 9. Perform other responsibilities as assigned.

Qualifications

• Knowledge of HIPAA • Experience verifying and sequencing Medicare, Medicaid, and private insurance • One [1] year experience in a medical office setting