Service Customer Care Representative / Dispatcher

Service Customer Care Representative / Dispatcher

Location: Joliet, IL, US, 60435

Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Duties:

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Minimum Qualifications:

• Less than 2 years related experience
• High school diploma or equivalent

Preferred Qualifications:

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include: Competitive Wages, Health/Dental/Vision/Prescription Drug Plan with a company contribution to each, Health Savings Accounts and Flexible Spending Accounts, 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions. Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings, Paid Parental Leave, 9 Paid Holidays, Paid Vacation accrued at a rate based on length of service and position, 24 Hours of Personal Leave per anniversary year, Birthday Pay for Non-Exempt employees, Tuition Reimbursement up to $5,250 per calendar year.

EOE Veterans/Disabilities