Customer Service Specialist

Customer Services Professional

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.

Location(s): Cary, NC Position Description:

• Deploys detailed knowledge and expertise about the organization's Service offering, related products and application domain to improve either business operations (e.g. support for critical/important project issues) and/or strategic innovations (e.g. Service offering / portfolio innovation).
• Maintains a close interaction with various management functions.
• Supports acquisition activities with detailed technical knowhow on complex issues.
• Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations.

Impacts: Needs professional technological, economical or scientific know how, methods, tools and principles, and applies to differing and variable situations. Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes. Key Responsibilities: Experienced Professional

• These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target oriented manner, and thus contributes to team results.
• Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles.
• Targets are short to medium term (best to be characterized as milestones), and achievements are monitored.
• They may provide functional advice to and integrate services of operational staff or semi-professional colleagues.
• Typically these functions review to 2 to 5 years of relevant experience in their field of work and qualification.

Experience:

• 2+ years or Master Entry

Knowledge:

• Good knowledge in a technical field or business method including the basic theoretical background.
• Develops basic business understanding.
• Contributes to team effort, awareness of expected value add.
• May improve processes, business methods or technical components.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.