Customer/Dealer Services Specialist

Job Description

Job Description

Description:

Since 1946 Saladmaster has been changing lives one healthy meal at a time. With over 400 authorized dealers in over 40 countries, using the “Science of Saladmaster” we are helping to change people’s lives with our products and business opportunity. We believe the kitchen (and the family table) make up the hub of the home, and that is where everyone belongs. We are all working together to:

• Grow our dealer network for people that are passionate about changing lives and making a difference in society 
• Supporting entrepreneurial minded businesspeople who are driven to grow and succeed with a proven business model called the Success Program
• Build teams than coaching and mentoring them to grow
• Use the Science of Saladmaster to connect with people passionate about healthy home cooking 
• Better understand and serve the home cooking needs of communities in which we live and work

You will love it here if you believe in the following: • Family • Excellence • Integrity • Passion • Empowerment

If this sounds like the company for you, your seat at our Saladmaster family table awaits. 

Your seat at the table: Customer/Dealer Support Specialist 

You will love this seat if you get, want, and have the capacity to: 

• Respond to Customers/Dealers Inquiries: Provides a positive customer experience with each interaction. Receives, research and answers customer lead inquiries, service issues, product information inquiries, and orders. 
• Capture Warranty Data: Enters customer orders for product and replacement parts and accessories, enter customer orders for returned merchandise and authorizes refunds, as necessary. 
• Resolve Shipping & Order Status Issues: Requests payments from customers regarding outstanding invoices i.e., freight & shipping charges, Performs outbound calls to customers regarding ship dates, refunds, payments and product delivery or service of product. Enter orders from customer/sales staff as required for backup. 
• Manage Escalation Situations
• User Testing: Perform additional duties and projects as requested.
• Processing Returns & Warranty 
• Special Projects 

Requirements:

• High School graduate
• 2-5 years customer service experience
• Servicing B2B dealer experience preferred
• Warranty experience preferred 
• Detail orientated
• Solid working knowledge of Microsoft Office (Word, Excel, Outlook).
• Comfortable using computers and learning new software.
• Experience with Zendesk, Zoom, and Teams is a plus, but not required, we value quick learners.
• Tech-savvy, adaptable, and able to pick up new tools with minimal guidance