Senior Technical Claims Specialist

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims‑handling needs of businesses. The Argo entities are wholly‑owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s): Senior Technical General Liability Bodily Injury Claims Specialist Employment Type: Full‑Time FLSA Status: Exempt Location: In‑Office Summary We are looking for a highly capable Senior Technical General Liability Bodily Injury Claims Specialist to join our team and work from either our Los Angeles, CA or Omaha, NE offices. Alternatively, we can also fill this role in our offices in Albany, NY, Chicago, IL, New York City, NY, or Richmond, VA. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a manager based in Los Angeles and is focused on adjudicating commercial General Liability Bodily Injury claims contributing to providing superb results for our clients. This is a 100% in‑office position. Candidates must be able to work on‑site at a designated company office during standard business hours. Essential Responsibilities Working with limited oversight under broad management direction to adjudicate general liability bodily injury claims at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results. Conducting detailed information gathering, analysis and investigation to find solutions to issues that are numerous and undefined. Reporting to senior management and underwriters; investigating claims promptly and thoroughly. Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage. Investigating claims promptly and thoroughly, including interviewing all involved parties. Managing claims in litigation. Managing diary, completing tasks in a timely manner to ensure that cases move to the best financial outcome and timely resolution. Properly setting claim reserves. Identifying, assigning, and coordinating expertiseresources to assist in case resolution. Preparing reports for file documentation. Applying creative solutions that result in the best financial outcome. Negotiating settlements. Processing mail and prioritizing workload. Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.). Having an appreciation and passion for strong claim management. Qualifications / Experience Required Must have good business acumen (understand how an insurance company works and makes money, and how this role impacts both Argo Group and our customers’ ability to be profitable). Deep knowledge of General Liability Bodily Injury claims and an exceptional customer‑service focus. Minimum of seven years’ experience adjudicating General Liability Bodily Injury claims with extensive exposure of $100,000 or more. Bachelor’s degree from an accredited university required; two or more insurance designations or four additional years of related experience beyond the minimum may substitute for a degree. Possession or ability to obtain a license in each jurisdiction requiring a license to adjudicate first‑party claims within 90 days of hire. Must work independently and demonstrate the ability to exercise sound judgment. Excellent communication skills and ability to build lasting relationships. Excellent evaluation and strategic skills. Strong claim‑negotiation skills and a proactive, pragmatic approach to negotiation. Strong customer focus. Effective time‑management skills and ability to prioritize workload while handling multiple tasks and deadlines. Ability to articulate the financial value of work at multiple responsibility levels inside clients’ business, including CEO. Regularly exercises discretion and independent judgment with respect to matters of significance. Demonstrates inner strength, courage, and integrity on a daily basis. Strong focus on execution and delivering expected results. Solution‑focused, not problem‑focused. Global mindset. Client focus: determines specific client needs and provides value‑added solutions. Agile to change, resourceful, and self‑sufficient in fast‑paced environments. Builds and maintains productive relationships with clients, business partners, and organizational peers. Intellectual curiosity and willingness to consider all options without conventional thinking. Uses listening and questioning techniques to gather information from insureds and claimants. Understanding of mechanisms for resolving claims settlement disputes (arbitration and mediation) and when to use them. Proficient in MS Office Suite and other business‑related software; Guidewire experience is strongly preferred. Polished and professional written and verbal communication skills. English fluently. Desire for continued professional development through continuing education and self‑development opportunities. Benefits and Compensation The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. Albany and Chicago: $151,000 – $181,250 Los Angeles and New York City: $165,000 – $198,000 We offer a competitive compensation package, performance‑based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities. About Working in Claims at Argo Group Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. We have a very flat organizational structure, enabling our employees to have more interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. Notice to Recruitment Agencies Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. Equal Opportunity Statement We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. Application Requirements Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at View phone number on click.appcast.io. Contact for Benefits Department For disability accommodation requests, call View phone number on click.appcast.io. #J-18808-Ljbffr Argonaut Management Services, Inc