Guest Service Representative - Non-Driving

Guest Service Representative

Position: Guest Service Representative

Pay: $15.00/hr

Location: Trump National Doral

Key Responsibilities

• Elite Guest Service: Greet all guests entering or exiting the hotel and parking garage, consistently displaying 5-star/5-diamond service standards.
• Parking Operations: Safely and efficiently move vehicles to and from the garage upon guest request.
• Financial Technology: Collect valet parking fees utilizing our latest property management and parking software technology.
• Communication: Answer incoming phone calls promptly, professionally, and "with a smile" to assist guests with inquiries.

Essential Requirements

• Hospitality Mindset: Genuine ability to smile, acknowledge, greet, and extend a warm welcome to every customer.

• Professional Image: Highly professional appearance, demeanor, and a commitment to maintaining excellent personal grooming and workplace cleanliness.

• Communication: Ability to communicate effectively in English, both in written and oral forms.

• Experience: Previous experience in Customer Service and/or in the hospitality industry is a big plus.

Physical & Operational Requirements

• Ability to sit or stand for extended periods of time (up to 6 to 8 hours, excluding breaks).

• Environmental Adaptability: Ability to work comfortably outdoors and withstand extreme weather/temperatures.

• Ability to manually calculate parking rates offhand without the assistance of a calculator or fee computer.

• Guest Communication: Ability to answer the telephone clearly to provide directions, record ticket numbers, and deliver overall excellent customer service.

SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

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Location: US-FL-MIAMI