Outlets General Manager

Outlets General Manager

Elevate your career in one of the planet's most breathtaking mountain destinations - Jackson, Wyoming. We're seeking an Outlets General Manager to lead three outlets at our boutique hotel. This is a rare opportunity to shape service culture, operational excellence, and guest delight across multiple high-performing outlets.

Job Responsibilities:

• Oversee daily operations in our three-meal restaurant, bar & lounge, and in-room dining.
• Ensure seamless service execution aligning with the brand standards.
• Lead a high-performing team and staff through coaching, training, and structured systems.
• Work with the EC to maintain consistency, quality, and communication between FOH and Culinary.
• Drive financial performance through cost controls, labor, forecasting, and revenue-generating strategies.
• Accountability for inventory management, ordering, and vendor relationships.
• Uphold exceptional guest service, while resolving issues with urgency and professionalism.
• Maintain a strong floor presence to ensure service excellence and team support.
• Collaborate with hotel leadership to develop SOPs, service standards, and brand experiences.
• Monitor guest feedback, ratings, and reviews to identify opportunities for improvement.
• Support ongoing recruitment and retention to ensure staffing levels and standards remain high.
• Ensure full compliance with all health, safety, and sanitation regulations.
• Contribute to long-term strategic planning as the hotel expands and evolves its culinary concepts.

Requirements / Pre-Requisites:

• 5+ years of restaurant or F&B leadership, preferably within boutique, or resort environments.
• Proven experience managing multiple outlets.
• Strong understanding of Forbes-level service expectations.
• Hands-on & humble. You build positive culture, communicate clearly & lead by example.
• Exceptional interpersonal skills; ability to connect authentically with guests & staff.
• Thrives in dynamic environments with seasonal fluctuations.
• Demonstrated record of elevated emotional intelligence in high touch environments.
• Passion for hospitality, excellence, and creating memorable guest experiences.

Compensation Package:

• Industry leading base salary (up to 110K base)
• Full medical benefits with generous company contribution.
• 401(k) with company match.
• Performance bonus potential.
• PTO – 4 weeks+ floating Holiday comp days.
• Relocation assistance available.
• Subsidized housing
• Ski pass and other perks.
• Complimentary access to fitness center, bus pass, and shift meals.
• Employee discounts at the spa, restaurant/bar, and retail outlets.
• Collaboration and career-growth with a team of professionals who are devoted servant leaders.