Quality Improvement Manager

The Quality Improvement Manager is responsible for the oversight of clinical analytics in order to ensure a proactive approach to the improvement of quality of care, patient clinical outcomes and maximization of P4P incentive revenues.

MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS

Under the supervision of the Chief Operating Officer, lead the development and management of a clinical analytics program (IT applications, data analysis, reports and documentation) to support East Valley’s Leadership Team in their decision-making process in regards to clinical quality improvement. In collaboration with the Chief Operating Officer, ensure QI Plans meet clinical standards of care and achieve the desired outcomes. Supervise the overall performance of staff in Quality Improvement Department, including hiring, training, evaluating, and implementing performance improvement activities as required. Track and trend performance of providers in individual measures, generate required reports for management team members as required. In collaboration with the Chief Operating Officer, develop PDSA cycles and provide reporting updates. In collaboration with the Chief Operating Officer, ensure the progression of achieving Meaningful Use (MU) requirements; providing reporting updates to monitor compliance and developing PDSA cycles when requirements are not satisfied. Lead and ensure the progression and maintenance of Patient Centered Medical Home Recognition. Collaborate with the leadership team to ensure compliance with PCMH measures and develop PDSA cycles as necessary. Responsible for developing methods for data collection and extraction through i2iTracks, NextGen, other applications and/or methods. Assist care teams in utilizing IT software/applications to meet regulatory and clinical guidelines/standards. Apply leadership tactics to promote user participation, engagement and ownership in the continuous improvement of systems utilization. In collaboration with the Chief Operating Officer, design training and technical assistance opportunities that are relevant, impactful, and cost-effective for staff to achieve clinical goals through operational performance improvement. Direct the analysis and recommend methodologies for reengineering complex workflows and processes affected by clinical information systems (i.e. i2iTracks, NextGen, Patient Portal…etc.). Provide expertise to the Operations team in the identification, development, tactical deployment and maintenance of evidence based best-practice processes to achieve desired QI outcomes. Collaborate with the IT team to develop appropriate algorithms, rules, and predictive analytics to continually enhance the value of information provided to users. Participate in staff and management meetings as they relate to the QI activities. Other duties as assigned.

POSITION REQUIREMENTS AND QUALIFICATIONS

Minimum Master’s of Science degree in Health Science, Administration, or related field. Minimum 3-5 years of progressive experience in Quality Improvement and coordination of health care programs in a healthcare facility, preferably with a federally funded health center. Must demonstrate integrity, sound judgment, demonstrated leadership skills, and strong interpersonal and communications skills. Demonstrated ability to work independently and as a team member in improving delivery of care to persons with chronic diseases. Outstanding skills in data collection, analysis and presentation. Strong skill in Microsoft Office software, including use of Excel to create spreadsheets and graphs, and PowerPoint. Knowledge of i2i Tracks and NextGen software highly preferred. Experience working with disadvantaged populations helpful and knowledge of health disparities highly desired. Excellent oral and written communication skills needed, strong organizational ability required. WORKING CONDITIONS/PHYSICAL/MENTAL ABILITIES AND PROCESS Duties are performed primarily in an office setting. Work requires long periods of standing, sitting, lifting, turning, twisting, waling, pushing, pulling, reaching, speaking, hearing, seeing and ability to articulate clearly. Ability to stand, sit, stoop, kneel, and bend on order to retrieve files and records. Ability to work with personal computer for long periods of time. Ability to write notes, track and graph records and reports. Ability to work productively in a small office space used by multiple employees. DOE: $75,046.40 - $82,721.60 Annually East Valley offers a competitive salary, and excellent benefits including medical, dental, vision, and defined contribution retirement plan. You will also enjoy a work-life balance with paid time off and paid holidays throughout the year. EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr East Valley Community Health Center Inc.