Financial Support Counselor

Please see Special Instructions for more details. The University of Nebraska at Omaha is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska at Omaha does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes. To create a Posting, first complete the information on this screen, then click the Next button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting, you must go to the Posting Summary Page by clicking on the Next button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options. GENERAL REQUISITION INFORMATION EEO Statement: The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement. Job Title Job Grade Job Grade AS15H Division Division Institutional Effectiveness and Student Success College/Dept College/Dept Financial Support and Scholarship Department Department FS&S Requisition Number Requisition Number 2026-00275 FTE (full-time equivalency) 100.00 Work Schedule Work Schedule M-F 8-5 Does the position provide the opportunity to work Remotely/Telecommuting? Does the position provide the opportunity to work Remotely/Telecommuting? No remote/telecommute opportunity Appointment Term Appointment Term 12- 12/12 months Is this position essential personnel according to the inclement weather policy? Is this position essential personnel according to the inclement weather policy? No Pay Information Pay Information $41,200 Pay Schedule Pay Schedule Hourly FLSA Designation FLSA Designation Non-Exempt Position Summary The Financial Support Counselor reports to the Assistant Director, Outreach and support and serves as a member of the Office of Financial Support and Scholarships customer service cluster. Primarily responsible for providing excellent customer service to current and prospective students and their families, by way of, counseling appointments, phone, front counter, email, text, and social media. The Financial Support Counselor will meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Responsible for various internal/external financial aid outreach activities and financial literacy efforts to include small/large group presentations Job Duties Responsibility Area: Duties: Meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Provide day-to-day customer service support via phone, front counter, email, text, social media, and face to face advising in the Office of Financial Support and Scholarships. Percentage Of Time Percentage Of Time 80 Essential Function: Yes Responsibility Area: Duties: Conduct various internal/external outreach and financial literacy information sessions for students and parents (i.e. group presentations). Percentage Of Time Percentage Of Time 20 Essential Function: Yes Required and Preferred Qualifications Required Education Associate’s Degree Required Experience One year of financial aid experience, or one year related experience in higher education, or one year experience in customer service. Required License/Certification N/A Required Additional Qualifications: N/A Preferred Education N/A Preferred Experience Preferred License/Certification Preferred Additional Qualifications: Compliance Requirements Credit Check Credit Check Yes Motor Vehicle Licensing Validity Check Motor Vehicle Licensing Validity Check No Pre-employment Physical Request and Assessment Pre-employment Physical Request and Assessment No Drug Screen Drug Screen No Supplemental Question Required fields are indicated with an asterisk (*). * What is the highest level of education you have attained? none High School Diploma/GED Associates Degree Bachelors Degree Master's Degree Doctorate (PhD, MD,EdD, JD etc) #J-18808-Ljbffr