Designated Coordinator

Job Description

Job Description

About Safeway Home Healthcare

Safeway Home Healthcare is a Minnesota 245D-licensed provider supporting children and adults with disabilities across the Twin Cities. We are a growing organization with a lean administrative team and a startup mindset. We value professionalism, teamwork, and creative problem-solving, and we're passionate about the clients we serve and the quality of our programs.

About the Position

We are looking for a proactive, organized, and people-focused Designated Coordinator (DC) to lead daily service delivery and support our clients and Direct Support Professionals (DSPs).

This is a hands-on leadership role for someone who enjoys working with people, solving problems, mentoring staff, and keeping operations running smoothly.

The DC ensures clients receive the right services, DSPs have the support they need, schedules are maintained, and services are delivered efficiently and with quality.

Key Responsibilities

1. Staff Leadership & Support

• Serve as the primary contact for DSP questions, call-ins, and concerns.
• Coach, mentor, and support staff while addressing performance and accountability.
• Complete incident reports and regular staff check-ins.

2Client Support & Service Delivery

• Serve as the primary contact for clients and families, addressing concerns promptly and professionally.
• Assess new clients' needs, home environments, and staffing compatibility.
• Ensure clients understand their services and DSPs deliver the correct authorized programs.
• Monitor client satisfaction, resolve service concerns, and identify improvements.

3 New Client Starts & Staff Onboarding

• Coordinate timely service initiation, meet-and-greets, and intake coordination.
• Participate in DSP interviews, hiring recommendations, and onboarding.
• Provide client-specific training and introductions before independent shifts.

4 Staffing & Scheduling

• Partner with the Staffing Coordinator to manage staffing gaps, call-ins, coverage, and schedule approvals.
• Monitor service utilization and develop solutions to improve the use of available hours based on client needs and preferences.

5 Quality & Service Oversight

• Conduct regular quality check-ins and required visits.
• Identify service concerns and escalate program or compliance issues to the Designated Manager.

6 Operations & Communication

• Participate in weekly staffing meetings and support client intakes and renewals.
• Provide team with brief weekly updates on staffing, service utilization, concerns, and priorities.
• Collaborate with leadership to resolve problems and improve daily operations .

Who We're Looking For

We're looking for a natural leader who is a problem solver, mentor, and exceptional communicator. Someone who genuinely enjoys working with people but is also highly organized, dependable, and able to follow through.

The right person will:

• Be a problem solver: Take initiative, think critically, and bring solutions rather than just identifying problems.
• Be a mentor: Coach, encourage, and support DSPs while holding them accountable.
• Be a people person: Build strong, trusting relationships with clients, families, and staff.
• Be highly organized: Manage multiple priorities, stay on top of details, and follow through on commitments.
• Be an exceptional communicator: Communicate clearly, consistently, and promptly—even when the news is difficult or a conversation is uncomfortable.

Qualifications

Good to have: Bilingual or multilingual skills especially Amharic, Tigrinya, Oromo. 

Required

• Meet Minnesota DHS qualification requirements for a Designated Coordinator under applicable 245D regulations.
• Strong communication, organization, leadership, and problem-solving skills.
• Ability to manage competing priorities and respond to urgent staffing or client needs.
• Ability to have difficult conversations with professionalism and empathy.
• Ability to work independently while collaborating with a leadership team.
• Valid driver's license, reliable transportation.
  

Compensation Structure 

FT and Hourly 

$26.44 to $29.81 Hourly

Benefits - Mileage Reimbursement, ESST, Paid Leave, Safeway supports Career Progression, Paid trainings