Showroom customer service representative

Job DescriptionJob DescriptionNicolock Paving Stones is seeking to hire a Showroom Customer Service Representative in new Pineville, NC location.This is the first of its kind paving stone and outdoor living showroom. We need to hire a high energy individual to support in growing the market share business. Full-time.*Must have availability to work weekends. 35+ hours 5 days a weekThe right candidate must have high energy, be communicative and be excited about making an impact on customer services and growing the business. As a Showroom Customer Service rep. you will be delivering exceptional experience for our retail customers, helping them to create their dream backyard oasis. The ideal candidate must have a background in retail/contractors experience. Responsibilities:- Meet and greet customers.- Track and enter new customers into our system and set up design appointments with customers that visit our stores. Increase sales through developing relations with new and existing customers.- Manage the end-to-end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, etc.- Managing a customer lead and generating appointments & managing outstanding quotes to ensure sales are converted.- Listen and capture customer requirements to ensure the design meets or exceeds customer expectations on their backyard oasis.- Generate inspirational designs from customer requirements using our outdoor kitchen designing software.- Organize store merchandise with the customer’s goals in mind.- Able to deliver world-class customer service.- Implementing and developing an effective sales strategy to drive sales.- Create eye-catching product displays at our retail location.- Rotate, stock, and price store merchandise.- Maintaining an accurate record of all leads, customers’ accounts and sales by using CRM software.- Collaborating with the marketing department to expand brand presence through the creation of suitable marketing materials.- Keeping abreast of latest industry product developments by attending meetings, training workshops, and industry events.- Strategically negotiating with potential and existing customers to close sales.- Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds and stand for long periods of time.- Promote a positive culture of teamwork, inclusion, and collaboration.- Maintain familiarity with current vendor promotions and special services.Requirement:- High school diploma, or GED.- You must work in a retail/contractor’s environment.- You have 6 months’ experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.- You can read, write, and perform basic arithmetic (addition and subtraction).- You can work nights and weekends as required.- You’re customer-focused and goal-oriented.- You have experience using a computer and are able to use design programs which includes inputting, accessing, modifying, or outputting information.Job Types: Full-time, Part-timePay: $18.00 - $20.00 per hour\nCompany DescriptionPaving stone and outdoor living showroom. DescriptionPaving stone and outdoor living showroom.