Client Experience Conceirge

Are you ready to do meaningful work for a company that values you? Are you looking for the type of career that has you pinching yourself every day you get up for work because you love making a difference in people’s lives? We’re skinBe Med Spa, and we think that work should be fun, your contribution should be recognized, and your happiness directly translates into a better bottom line for our company and a better experience for our clients. How about you? Are you confident, reliable, and resourceful? Do you have lots of energy, a great work ethic, EXCEPTIONAL people and communication skills, think big and want to live YOUR best life? Do you have the ability to work independently with a deep passion to serve? Requirements Mature, stable and no drama – even when things go wrong Expert communicator – you know how to connect with a wide range of individuals Transformation oriented – you absolutely LOVE seeing their positive results Tech‑savvy – must be super confident with tech, computers and software Organized like a ninja – nothing slips through the cracks! High level of discretion – must maintain confidential information If you’re still with us, keep reading… We are a medical spa focusing on beauty is more than skin deep with our anti‑aging and wellness treatments including body contouring and sexual wellness solutions, located in Chesterfield, MO. Our goal is to help our clients achieve the results they want with safe and cutting edge treatments. We believe that by putting their aesthetic interests first, our clients feel safe, seen and supported while working with us. The happier they are, the greater our ability to impact even more clients with a high level of excellence and integrity. Our small team plays big; and we’re the kind of people who get things done with a healthy mixture of grace, tenacity and a sprinkle of sass. We are looking for an A‑Player who is highly efficient, highly motivated, resourceful, results‑oriented, with a sense of humor and tons of passion to serve and execute to deliver results. The perfect candidate for this position is someone who can work independently, possessing a strong administrative skill set balanced with exceptional interpersonal and sales skills. Expectations Go Above and Beyond – We provide a WOW client experience at every level of engagement. Build Relationships – We don’t just build short term relationships, we build and serve our community for life. Fun & Laughter – We work hard and get things done, but we gotta have a little fun while we do it. Compassion & Kindness – We offer kindness and promote positive interactions regardless of the circumstance. Do Whatever It Takes – We work together to make sure everything gets done, every single day. Remain Flexible – We adapt easily to changes and don’t take life too seriously. Integrity – We live by our values and always keep our word Responsibilities Client Communication: Provide warm and welcoming responses to client inquiries, representing the authentic voice of skinBe Med Spa. Address queries about services, appointments, pricing, and offerings. Appointment Management: Efficiently handle appointment booking, rescheduling, schedule optimization and cancellations using our scheduling software, adhering to protocols and availability. Product Expertise: Develop an in‑depth understanding of our services, treatments, products, and promotions to offer accurate and comprehensive information. Customer Service Excellence: Display empathy, professionalism, and efficiency in addressing client concerns, ensuring exceptional customer service. Upselling, Cross‑Selling And Overall Selling: Identify opportunities for suggesting additional treatments or products that align with client preferences, contributing to sales goals. Documentation: Maintain meticulous records of interactions, appointment changes, and special requests in our client database. Collaboration: Coordinate seamlessly with skinBe team for smooth appointment transitions and accurate information sharing. Follow‑Up: Develop and execute a comprehensive follow‑up system for enhanced client engagement. Initiate post‑treatment follow‑up calls to ensure client satisfaction, collect feedback, and address post‑appointment inquiries. Lead Conversion and Nurturing: Drive strategies to convert leads and nurture client relationships for base growth. Problem Solving: Innovatively address complex situations, turning discontented guests into loyal advocates. Operational Representation: Present consistent operational delivery representation to the Executive leadership team. Goal Assessment and Exceed Goals: Review goals, implement accountability measures, and maintain documentation. Strategically plan and execute to surpass goal metrics. Sales Initiatives and Campaign Management: Manage lead generation relationships, software, and create revenue‑driving initiatives. Event Sales: Oversee event sales management and execution. Training Initiatives: Facilitate comprehensive training, being a skinBe expert. Potentially provide sales system training to corporate employees, new clinics, and franchisees. Ongoing Learning: Stay updated on industry trends, treatments, and products, ensuring clients receive up‑to‑date information. Policy Adherence: Uphold spa policies, confidentiality standards, and data security measures during all client interactions. Qualifications A minimum of 1 year in the aesthetic industry A minimum of 2 years sales management experience Advanced Computer and Phone Skills High Emotional Intelligence An encouraging attitude promoting a continuous positive experience. Deep understanding of contact center operations and how to achieve key performance metrics Demonstrated experience with metrics and analysis including workforce planning, productivity, SLAs and KPIs required Excellent verbal and written communication skills Proven ability to motivate, coach, and develop large teams A transformational mindset, with demonstrated success in leading through change Expert with presentation development and delivery Must demonstrate great attention to detail Must be able to multitask in a fast paced environment Reliability and flexibility Weekends and evening hours required as well as occasional travel (we are closed on Sundays) Compensation Competitive compensation plus lucrative bonus/incentive opportunities at both an individual and team level with a comprehensive benefits package. You Are The Rockstar We Are Looking For If You LOVE helping people experience dramatic transformations You are an exceptional communicator and can effectively interact with others You thrive working independently but love building rapport with clients You’re able to think outside the box and look for creative solutions You possess a no excuse mentality You can maintain a high level of discretion and confidentiality You’re highly organized and love keeping the details straight You’re here for the long haul and open to the possibility of growth in the company Here Are The Perks Experience working in one of St. Louis’ leading med spas Authentic support from a small team of awesome individuals who think big, strive for excellence and have fun. VERY competitive compensation with bonuses #J-18808-Ljbffr skinBe Med Spa