SENIOR CLERK

Requisition No: 885098


Agency: Department of Health

Working Title: SENIOR CLERK - 64063837

Pay Plan: Career Service

Position Number: 64063837


Salary: $33,750 - $34,760 annually


Posting Closing Date: 10/12/2026


Total Compensation Estimator Tool

SENIOR CLERK

Open Competitive


Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

Your Specific Responsibilities:

Summary: The incumbent performs varied and diverse duties requiring basic knowledge of office management systems and procedures under the supervision of the Operation Management Consultant I. Clerical duties may be assigned in accordance with office procedures and include a combination of registration of clients, scheduling appointments, answering telephones, appointment/eligibility reminder calls, data entry, typing or computer processing. Operating office machines, filing, verifying insurance coverage, determining program eligibility. Has good rapport with peers and clients, positive attitude, flexible with work assignments, approachable and accepts changes readily as evidenced by lack of substantiated complaints/confrontations with staff and clients. Promotes the department as a positive caring community organization through courteous behavior toward all clients and co-workers. Adheres to established Health Department policies and procedures.


Provides day-to-day patient registration and or billing support to a health center clinic by:

Registration:

• Registers clients, completes necessary forms, ensuring accurate and up-to-date data for demographic, insurance and financial information is entered into the HMS and other FDOH-Polk approved databases. Collects/input client's information in the HMS Electronic Record, verifies the required eligibilities i.e. financial, insurance, etc., and obtains authorizations as required.
• Schedules and confirms appointments (telephonically), and reviews next day's appointment logs, answers telephones, complete appointment/eligibility reminder calls in accordance to policy. Performs receptionist/clerical duties.
• Clients will be checked in timely in accordance to the schedule and or arrival times. Superbills will be completed accurately. Clients will be checked-out and follow up appointments will be scheduled in accordance to the scheduling templates and guidelines in HMS.
• EHR documents will be scanned daily using the correct naming convention, client identifier placed on documents and save to the correct place (i.e. clinical or document). Scanned documents will be reviewed to ensure they are legible in the HMS system.

OR

Biller:

• Accurate entry(s) into HMS client services including coding recorded from the Superbills for self-pay clients. Review all Superbills daily prior to processing to include forwarding back to the responsible party(s) for corrections as needed. All self-pay encounters input daily in accordance to policy.
• Collection of payment for past and present balances, cash or credit cards.
• Schedules and confirms appointments (telephonically), and reviews next day's appointment logs, answers telephones, complete appointment/eligibility reminder calls in accordance to policy. Performs receptionist/clerical duties.
• Utilize daily Change Health, FL FMMIS, FL Medicaid Web Portal, FL Shots, CareScope, Availity, and FL System, to complete Insurance Eligibility, Specialty program registrations in accordance to policy
• Enters all demographic information into the Florida Shots, CareScope, F system as required. Enters client shot history into the Florida Shots system. Assembles immunizations' records, verifies eligibility, and obtains authorization, as required.
• Complete timesheet using the People First system. Inputs staff EARS within required time frame.
• Complete all mandatory trainings as required.
• Maintains proficiency with software applications/programs and other office equipment commonly used by the department (i.e. HMS, FMMIS, Outlook, Word, Excel, copier, shredder, fax, label maker, printer).
• Assists with other duties as directed.

OTHER RELATED DUTIES AS ASSIGNED:

Travels and performs other related duties. Attends approved training and enters EARS data every Thursday by COB. The incumbent will be required to use his/her personal vehicle. Due to clinic demands and high patient volume, incumbent might sometimes be required to work beyond regular hours.

Required Knowledge, Skills, and Abilities:

• Ability to operate commonly used office equipment such as computers, printers, fax machine, label maker, paper shredder.
• Ability to use Microsoft Office products (Outlook, Excel, Word, Access, PowerPoint).
• Knowledge of general office procedures and practices.
• Knowledge of correct grammar usage.
• Knowledge of basic arithmetic.
• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities.
• Ability to develop and implement office procedures.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetical calculations.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to obtain information from FMMIS (Florida Medicaid Management Information System).

Qualifications:

• Valid Florida Class E Driver's License

Other job-related requirements for this position:

Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Lakeland FL,

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.


Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.


The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.


If there are any problems applying online, please call People First Staffing Administration: View phone number on click.appcast.io.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call View phone number on click.appcast.io.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.


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