Front End Operations Specialist

Front-End Operations Specialist

The Front-End Operations Specialist serves as the business owner and subject matter expert for store front-end operations, including bookkeeping, POS systems, and cashiering procedures. This role partners with Finance, IT, and Store Leadership to ensure accurate, efficient, and consistent execution across all locations. The Specialist supports stores with day-to-day operational issues, manages system defects and enhancement requests, maintains procedures and training resources, and identifies opportunities to improve workflows, standardization, and the Team Member and customer experience.

This position is located at the Home Office in Bozeman, MT. Must live within a 40-mile radius of the corporate office.

As a Murdoch's Team Member in this role, you will

• Serve as the business owner and subject matter expert for front-end operations, including bookkeeping, cashiering, POS processes, refunds, exchanges, and operational standards.
• Provide operational guidance, issue resolution, and escalation support to stores while promoting consistent execution and adoption of company policies and procedures.
• Partner with Finance, IT, store teams, and vendors to identify, troubleshoot, and resolve operational and system issues impacting front-end functionality.
• Support system enhancements, projects, testing, rollouts, and change management activities while maintaining documentation, known issues, and operational workarounds.
• Analyze operational performance, audit results, trends, and store feedback to identify opportunities for increased efficiency, accuracy, compliance, and user experience.
• Lead continuous improvement initiatives, implement sustainable solutions, and measure the effectiveness of operational enhancements.
• Develop and maintain training resources, SOPs, job aids, and operational documentation that support front-end consistency and effectiveness.
• Build strong partnerships across Store Operations, Finance, IT, Purchasing, Marketing, and Human Resources to support business initiatives, advocate for store needs, and enhance the Team Member and customer experience.
• Represent front-end operational needs in system projects and business initiatives.
• Gather feedback from stores and advocate for solutions that improve the Team Member and Customer experience.

As a Murdochian in this role, you must

• 3+ years of experience in retail operations, Office Coordination, front-end supervision, store management, or related operational support roles.
• Strong knowledge of retail POS systems, cash handling controls, bookkeeping practices, and front-end operations.
• Experience troubleshooting operational and system-related issues.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement solutions.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, collaboration, and relationship-building skills.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office applications and reporting tools.

Physical Demands:

• Sitting for long periods of time
• Heavy and repetitive lifting (up to 50 lbs)
• Bending, carrying, and pushing
• Repetitive wrist movements on keyboard
• Close vision for PC work
• Ability to travel as needed
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

Competitive Benefits + Compensation:

• Amazing Employee Discount on everything from clothes to power tools to pet food.
• Multiple Health Insurance* options to best suit your needs after 60 days.
• Dental & Vision options to complete your health plan.
• Life Insurance to secure your family's financial future.
• Paid Vacation* allows you to relax and recharge.
• Holiday Pay throughout the year so you can celebrate with your family.
• Paid Sick Time** empowers you to stay home and focus on your health without losing pay.
• 401(k) with a generous 4% company match to help plan for retirement.
• Paid Parental Leave* to take time to bond with your family's new addition.
• Community Giving Program matches your donations and provides paid volunteer hours.
• Wellness Program* saves you money by lowering medical premiums with credits earned.
• Training Program helps you expand your knowledge and skills with over 250 courses.
• Other various Voluntary Insurance Options.