Front Office Supervisor

Front Office Supervisor

Practice: Greensboro Oral Implant & Facial Cosmetic Surgery Center - Piedmont Oral and Maxillofacial Surgery Center - Carolina Surgical Arts Location: Greensboro, NC & Burlington, NC Office Hours: Monday through Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 1:00 PM Saturday through Sunday: Closed

Position Purpose: The Front Office Supervisor is responsible for overseeing and supporting front office operations across all three practice locations: Greensboro Oral & Maxillofacial Surgery, Piedmont Oral & Maxillofacial Surgery, and Carolina Surgical Arts. This role ensures consistent, efficient front office operations while delivering an exceptional patient experience at each location.

The Front Office Supervisor provides direct supervision, training, and guidance to front office team members across all three practices, ensuring consistency in administrative workflows, patient service standards, and operational procedures. Working closely with the Practice Administrator and practice leadership, this position supports initiatives focused on improving patient satisfaction, staff performance, operational efficiency, and compliance.

The ideal candidate is a proactive, organized leader with excellent communication and customer service skills, strong multitasking abilities, and experience managing front office operations in a fast-paced healthcare or oral surgery environment. This is a multi-location leadership position requiring oversight, coordination, and regular travel between all three practices based on operational needs.

Essential Functions:

Team Support & Supervision

• Provide daily directions, coaching, and support to front office team members.
• Assist with scheduling and coordinating front desk coverage to maintain appropriate staffing levels.
• Participate in training and onboarding of new front office staff.
• Provide ongoing feedback to team members and escalate performance concerns to the Practice Administrator as needed.
• Support the Practice Administrator in reinforcing policies, procedures, and service standards.

Patient Coordination

• Oversee efficient patient check-in and check-out processes.
• Assist with appointment scheduling, cancellations, and rescheduling to support optimal provider and practice schedules.
• Ensure patient information is updated accurately in the practice management system.
• Address patient questions and concerns with professionalism, empathy, and follow-through.
• Support efforts to maintain smooth patient flow throughout the office.

Administrative Responsibilities

• Monitor front office supplies and communicate needs to the Practice Administrator for purchasing approval.
• Help implement and reinforce front office policies and procedures to improve efficiency and patient experience.
• Coordinate with clinical teams to ensure seamless communication and patient handoff.
• Assist in maintaining compliance with healthcare regulations, including HIPAA and OSHA requirements.

Communication & Coordination

• Serve as a communication link between the front office team, clinical team, and administration.
• Help ensure team members receive timely updates regarding workflows, schedule changes, and practice expectations.
• Participate in and help facilitate regular front office meetings.

Technology & Systems

• Support front office use of electronic health record (EHR) and practice management software.
• Assist in training team members on system functionality and updates.
• Help troubleshoot basic front office technology issues and escalate when necessary.

Qualifications:

Education/Certification

• High School Diploma or equivalent required (some college preferred)
• Prior experience in medical or dental practice required
• 2-3 years of leadership or supervisory experience preferred

Performance Requirements:

Skills/Abilities:

• Strong computer skills.
• Excellent communication, interpersonal and people management skills.
• Ability to handle multiple tasks.
• Ability to work in fast-paced environment.
• Strong understanding of medical practice operations, including scheduling, billing, and patient services.
• Proficiency in electronic health records (EHR) systems and practice management software.
• Strong problem-solving skills and attention to detail.
• Commitment to providing excellent customer service and patient care.

Work environment/Conditions:

• Fast-paced oral surgery office environment.
• Overtime is sometimes required as needed to perform job functions.
• Primarily office-based with some interaction with clinical staff and patients.
• Requires prolonged periods of sitting, as well as occasional standing and walking.

What we do for you:

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OSP's management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.