Call Center Representative - Telecom

Job Opportunity It's more than a career, it's a calling. IL-SSM Health Good Samaritan Hospital - Mount Vernon Worker Type: PRN Job Highlights: The position averages 16 hours per month. Variable shifts include days, nights, weekends, and holidays. Candidates must reside within one hour of the Mt. Vernon, IL location. Join our team and make a difference every day while enjoying competitive pay, great benefits, and a supportive work environment. Fulfill your calling with SSM Healthapply today! Pay Range: $15.63 - $23.45 Job Summary: Answers incoming calls and performs triage of inquiries. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. Collects relevant caller data to assist with measurement, tracking and reporting activities. Tracks inquires, questions and answers and provides resolution. May perform clerical or administrative duties. Performs other duties as assigned. EDUCATION High School diploma/GED or 10 years of work experience EXPERIENCE No experience required PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS None Department: 8651000046 Switchboard Work Shift: Variable Shift (United States of America) Scheduled Weekly Hours: 0 Benefits: Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.