Senior Product Manager, Technical - Employee Experience Platform

At T-Mobile, we invest in YOU! Your total rewards package includes competitive base salary, an annual stock grant, employee stock purchase plan, 401(k), and year‑round financial coaching. Job Overview This role leads product experience strategy and execution for Magenta Pulse, T‑Mobile’s employee intranet and digital home base supporting more than 75,000 employees. The position combines technical product management, user‑experience thinking, and AI‑enabled product discovery practices to accelerate the journey from concept to prototype to scalable product outcomes. The role bridges Product, UX, Engineering, and business stakeholders across the end‑to‑end product lifecycle, including discovery, co‑design, rapid prototyping, requirements definition, stakeholder alignment, roadmap ownership, and delivery execution. Working closely with cross‑functional partners, the Senior Product Manager leverages AI‑assisted prototyping and product discovery tools to validate experiences, shape requirements, accelerate stakeholder alignment, and bring engineering into the process earlier to improve solution quality and delivery outcomes. Success requires balancing customer and employee experience needs, technical feasibility, business priorities, and delivery execution while guiding diverse stakeholder groups toward shared understanding and aligned decisions. Success is measured through experience quality, product adoption, delivery velocity, stakeholder alignment, and the ability to convert product discovery insights into scalable, high‑impact solutions. Responsibilities Own the end‑to‑end product lifecycle for complex technical products and platform capabilities, ensuring alignment with business objectives, customer needs, technical feasibility, and user experience goals. Conduct market, customer, and stakeholder research to identify opportunities and inform product strategy, roadmap planning, prioritization decisions, and future product investments. Partner with Engineering, Architecture, UX, Operations, and business stakeholders to drive technical delivery, product releases, and continuous product improvements. Analyze customer feedback, usage metrics, operational data, and business outcomes to prioritize features, evaluate trade‑offs, assess risks, and support data‑driven decision making. Manage product backlogs, define requirements, support Agile ceremonies, and collaborate with development teams to maintain efficient delivery and address technical debt. Collaborate with stakeholders to validate product concepts, user experiences, and business requirements through rapid prototyping, iterative product discovery practices, and ongoing stakeholder engagement. Additional Duties Also responsible for other duties/projects as assigned by business management as needed. Education and Work Experience Bachelor’s Degree plus 7 years of related work experience, OR Advanced Degree with 5 years of related work experience. Acceptable areas of study include Computer Science, Engineering, Information Technology, and related technical disciplines. 6+ years of experience in hands‑on technical writing, production code, solution engineering, or technical architecture in a large‑scale company or application/product environment. 7+ years of relevant Product Management experience in an agile software product development environment, with advanced level understanding of customer experience. Knowledge, Skills and Abilities Agile Methodology (Required) Backlog Management (Required) Customer Centricity (Required) Data Analysis (Required) Problem Solving (Required) Product Management (Required) Product Roadmap (Required) Solution Architecture Design (Required) Stakeholder Management (Required) Strategic Alignment (Required) Technical Design Documentation (Required) Technical Writing (Required) Preferred Experience with employee experience platforms, intranet solutions, community platforms, or personalized digital experiences. Experience working with headless CMS platforms, content management systems, or digital experience ecosystems. Experience leveraging AI‑assisted prototyping, product discovery, or requirements validation tools. Experience supporting personalized content, audience segmentation, or digital engagement experiences. Certified Scrum Master (CSM) Certified Scrum Product Owner (CSPO)

PMI-ACP

Other Requirements Age 18 years or older. Legally authorized to work in the United States. Equal Opportunity Employer Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation for Disability Individuals with a disability who need reasonable accommodation at any point in the application or interview process should email View email address on click.appcast.io. Please note that this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile