Housekeeping Supervisor

Job Description

Job Description

Housekeeping Supervisor

"Join the Atira Hotels Family and Build a Legacy of Hospitality!"

Job Details

• Work Location: Fairfield Inn & Suites Naperville Chicago - 1847 W Diehl Rd, Naperville, IL 60563
• Job Type: Full-time
• Pay: $20.5 per hour
• Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends

Job Overview

The Housekeeping Supervisor oversees the work activities of cleaning personnel to ensure that rooms and public spaces in the hotel are clean, orderly, and attractive. Responsibilities include assigning duties, inspecting work, investigating complaints, taking corrective action, conducting training, managing inventories, and recommending staffing changes.

Key Responsibilities

1. Supervision and Inspection:
   • Assign duties and inspect work for conformance to cleanliness standards (50-70 rooms daily).
   • Investigate complaints regarding housekeeping services and equipment, taking corrective action as needed.
   • Obtain lists of rooms to be cleaned and prospective check-outs to prepare work assignments.
   • Coordinate work activities among departments.
   • Perform cleaning duties in emergencies or staff shortages.
   • Examine building for repairs or replacement of furniture or equipment and make recommendations to management.
2. Training and Development:
   • Conduct orientation and in-service training to explain policies, procedures, and demonstrate equipment use.
   • Establish standards and procedures for housekeeping staff.
   • Screen job applicants, hire new employees, and recommend promotions, transfers, and dismissals.
   • Evaluate records to forecast departmental personnel requirements.
   • Solicit employee feedback and address problems or concerns.
3. Inventory and Supplies Management:
   • Inventory stock to ensure adequate supplies.
   • Issue supplies and equipment to workers.
   • Maintain linen and supplies par levels.
4. Reporting and Documentation:
   • Prepare reports on room occupancy, payroll, and department expenses.
   • Record data regarding work assignments, personnel actions, and time cards, and prepare periodic reports.
   • Keep management informed of activities and any significant problems.
5. Customer Satisfaction:
   • Ensure guest satisfaction by addressing complaints and improving service efficiency.
   • Maintain high morale, a good work environment, and professionalism to increase staff productivity.
   • Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
6. Perform any other tasks/duties as assigned by the manager/ supervisor.

Qualifications

• Education:
  • High school diploma or equivalent
  • Bachelor’s degree (preferred)
• Experience:
  • Minimum of 2 years of housekeeping experience
  • Experience managing a hotel/resort housekeeping department
• Skills:
  • Proficient in Microsoft Office
  • English fluency
  • Bilingual – Spanish (preferred)
  • Excellent communication and public relations skills
  • Detail-oriented and well-organized
  • Ability to work independently and as part of a team

Benefits:

• Employee assistance program
• Employee hotel room discount
• Paid training
• Professional development assistance

WHY YOU’LL LOVE WORKING WITH US:

• Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild!
• Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
• Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
• Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
• Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.

If you’re still with us, there’s only one thing left to do: Apply now and become part of something amazing!

Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels:
Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.