Director of Enterprise Systems and Services

Job Description

Job Description

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

The Director of Enterprise Systems and Services provides strategic, technical, and operational leadership for the University’s enterprise application ecosystem. This role ensures the reliability, scalability, security, and integration of core administrative and academic systems, most notably the institutional Enterprise Resource Planning (ERP) platform.

As a collaborative technology leader, the Director of Enterprise Systems and Services bridges the gap between technical teams and campus functional areas. The Director of Enterprise Systems and Services also guides a team of technical professionals, champions modern business processes, enhances data integration and governance, and ensures technology initiatives directly support student success and institutional priorities.

This is a full-time, permanent opportunity with one of Arctiq's clients with a hybrid arrangement in their Doylestown, PA office. 

CORE RESPONSIBILITIES

Strategic & Operational Leadership

• Define the roadmap, architecture standards, and lifecycle management practices for the University’s ERP and supporting / related enterprise systems.
• Translate institutional priorities into clear operational plans, service-level standards, and measurable technology outcomes.
• Establish standard operating procedures and robust change-management protocols.
• Champion modern software and integration practices, promoting system availability, performance monitoring, security, compliance, and data integrity.

Team Leadership & Talent Development

• Lead, mentor, and empower a team of enterprise applications and integration professionals.
• Cultivate a proactive, accountable, and service-oriented team culture centered on continuous improvement and collaboration.
• Establish clear team objectives, foster cross-training, and support continuous professional development in emerging enterprise technologies.

Systems Integration, Data & Process Modernization

• Oversee robust data integration across platforms, leveraging modern APIs, batch pipelines, and integration middleware (e.g., Ellucian Ethos).
• Partner with functional leaders across campus (e.g., Registrar, Financial Aid, Finance, Human Resources, Admissions, etc.) to evaluate and optimize cross-departmental business workflows.
• Support institutional data governance, reporting, and operational data stores (ODS) to enable reliable, data-informed decision-making.
• Serve as the senior technical escalation point for critical enterprise incidents, ensuring thorough root-cause analysis, documentation, and stakeholder communication.

Project Portfolio & Vendor Management

• Oversee the enterprise systems project portfolio utilizing structured project management methodologies to ensure on-time, within-scope delivery.
• Manage strategic relationships with enterprise software vendors, consultants, and service providers.
• Lead product evaluations, contract reviews, and resource planning to ensure high return on institutional technology investments.

QUALIFICATIONS

Minimum Qualifications, Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, along with at least 5 years of progressively responsible experience in enterprise systems architecture, administration, or integration. (Equivalent combinations of relevant education, professional certifications, and hands-on experience will be considered.)
• Leadership: Demonstrated success leading, mentoring, and developing technical personnel or cross-functional project teams.
• Technical Acumen: Deep understanding of enterprise architectures, relational databases (e.g., MSSQL), and modern system integration methodologies (REST/SOAP APIs, middleware, ETL/ELT).
• Proven track record executing and delivering complex, multi-stakeholder enterprise projects, implementations, or upgrades from initiation through adoption.
• Exceptional communication skills with a proven ability to translate complex technical concepts for non-technical academic and administrative partners.

Preferred Qualifications

• Master’s degree in Information Systems, Technology Management, Business Administration, or a related field.
• Experience in higher education IT environments and familiarity with student information systems (SIS) and higher education ERPs (e.g., Ellucian Colleague).
• Hands-on experience with higher-ed integration and reporting platforms such as Ellucian Ethos, Informer, TransAct, ODS, Informer, or enterprise payment/commerce platforms (e.g., TouchNet).
• Working knowledge of data governance frameworks and agile/ITIL service management principles.

WORKING ENVIRONMENT & EXPECTATIONS

• Standard office environment with options for flexible or hybrid (partial remote) scheduling.
• Occasional evening or weekend work may be required during critical institutional milestones (e.g., peak registration, fiscal year-end close, scheduled maintenance windows, major system cutovers).