Process Improvement Lead

Role Description

As a Process Improvement Engineer at CenterWell, you will lead initiatives to optimize operational efficiency, elevate the patient experience, and drive measurable cost savings across CenterWell. You will analyze complex workflows, design continuous improvement strategies, and develop robust measurement frameworks to track performance. The ideal candidate blends industrial engineering principles with a deep understanding of healthcare operations.

The Process Improvement Lead researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop, and recommend business practices and procedures that focus on enhanced safety, increased productivity, and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas:

• Benchmarking
• Business process analysis and re-engineering
• Change management and measurement
• Process-driven systems requirements

Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision.

Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Key Responsibilities

• Own and deliver a portfolio of process improvement projects that collectively achieve significant, quantifiable annual cost savings and ROI/NPV targets.
• Lead rapid-improvement (Kaizen) events and large-scale transformation programs that produce measurable outcomes in safety, quality, productivity, and cost.
• Accurately define, quantify, validate, and report financial impact (hard savings, soft savings, ROI, NPV) of all initiatives.
• Influence executive stakeholders and cross-functional partners without formal authority through data-driven insights and compelling storytelling.
• Advanced problem-solving and continuous improvement methodologies.
• Leverage process mapping, statistical analysis (Minitab, JMP), visualization tools (Tableau, Power BI), and SQL to uncover root causes and validate solutions.

Qualifications

• Bachelor’s degree in Industrial Engineering, Business Administration, Healthcare Management, or a related quantitative field.
• 7+ years of experience in process engineering, continuous improvement, or operations management.
• Proven experience developing and implementing cost-saving frameworks and operational dashboards.
• Proficiency in process mapping, statistical analysis, and continuous improvement methodologies.
• Lean Six Sigma Black Belt certification.
• Familiarity with contact center routing technologies, WFM software, and data visualization tools (e.g., Tableau, PowerBI).

Preferred Qualifications

• Direct experience within Pharmacy Benefit Management (PBM), Pharmacy, Retail Clinics, and Home Health.
• Master Black Belt certification.

Requirements

• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable, or DSL connection is suggested.
• Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$94,900 - $130,500 per year

This job is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities to support whole-person well-being.

Application Deadline

10-22-2026