Hyperforce Development Platform Support Engineer

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Job Category

Software Engineering

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Overview of the Role: Salesforce Hyperforce Development Platform Support (HDPS) develops and hosts the Falcon continuous delivery and deployment platform. This includes the Spinnaker, PCS, FIT, FEDX, Managed Releases, IAC services, and the CD platform and ecosystem around it and a suite of software integrity and distribution services.

We are looking to hire experienced DevOps, release or software engineers with a strong sense of customer success, ability to troubleshoot customer issues, ability to quickly absorb solutions, empathy for customers, excellent communication skills, and a drive for continuous improvement.

Responsibilities: The HDPS team owns supporting and assisting Salesforce developers who use Falcon services. This includes working with customers to help them onboard their services onto the Falcon platform, diagnosing and debugging deployment issues, developing and delivering training content, contribution to the creation of documentation. HDPS also designs, develops, and maintains automation solutions for support using Slack and Python, GenerativeAI, and collects Slack Metrics and generates executive dashboards for analytics.

Ideal Engineers will possess technical, decision-making skills, and experience to diagnose and debug customer issues, and will also have the opportunity to design and contribute to customer-facing solutions. Ideal engineers would have the opportunity to work on automation bot, maintain automation platform in Falcon. The tech stack includes kubernetes, terraform, python, json, and slack apps, as well as public cloud platforms like AWS, GCP and Azure.

The HDPS Customer Success team is distributed across North America (PST and EST timezones), Hyderabad, India and Dublin, Ireland.

Preferred Qualifications: Bachelors or Masters degree along with following skills:

Customer Success Acumen

Experience with CI/CD Platforms like Spinnaker / Spin CLI / Spinnaker APIs / Jenkins

Experience with public clouds including Amazon Web Services (AWS), Google Compute Platform (GCP), and/or Azure.

Experience with Kubernetes, Docker, Terraform, JSON

Secrets Management with Vault

Knowledge of SDLC processes and practices

Experience SCM solutions like git.

Knowledge of security patterns, 3pp vulnerabilities, and practices

Strong problem-solving, troubleshooting and analytical skills

Ability to learn fast, work collaboratively with others and have excellent spoken and written communications skills

Exposure to analytical monitoring dashboards and experience with Helm Charts is a plus

Accommodations

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Posting Statement

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $160,000 to $220,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: