AI Business Automation Engineer (Redwood City, CA)

This job is with Box, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

WHAT IS BOX?  

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

You will work on problems that matter to the company, with executive air cover to actually change how things run. You will get to put modern AI into production behind real workflows, not demos. And you will do it inside an IT organization that treats engineering excellence, security, and business outcomes as the same job — not competing ones.

We are looking for an AI Business Automation Engineer to embed directly with functional Subject Matter Experts across Box — Finance, Legal, People, GTM, Customer Success, and beyond — to identify business processes ripe for reinvention and rebuild them with an AI-first mindset. You will sit shoulder-to-shoulder with the people doing the work, deeply understand their workflows, and then design, prototype, and deliver the technical solutions that transform how those teams operate.

This role lives inside IT and carries the full weight of our infrastructure, data, integration, automation, and information security standards. The work spans the stack: one week you may be wiring an AI agent into a Finance close process, the next you may be redesigning a Legal intake workflow as an agentic system, and the next standing up a secure data pipeline so a GTM team can automate customer intelligence workflows. If you are energized by the intersection of business problems, modern AI, and pragmatic engineering — and you want your code in production, not in slideware — this is the role.

WHAT YOU'LL DO 

• Partner directly with functional SMEs to map current-state processes, identify friction and waste, and co-design AI-first reinventions that materially change how the work gets done.
• Translate business requirements into clear technical specifications, architecture diagrams, and delivery plans, then build the agentic solution end-to-end alongside teammates and senior engineers.
• Prototype rapidly using Python and modern AI tooling (LLM APIs, RAG patterns, agent frameworks, workflow orchestration) to validate ideas before scaling them into production.
• Build and maintain integrations between Box’s core SaaS systems (Box, Workday, Salesforce, NetSuite, Atlassian, BigQuery, etc.) using APIs, iPaaS platforms, and custom services.
• Design and implement automations that retire manual work, replace brittle scripts, and unlock capacity for the business.
• Own the data plumbing — pipelines, models, access patterns — that makes AI solutions trustworthy and operable.
• Apply security, privacy, and compliance controls from day one: data classification, least-privilege access, secrets management, auditability, and responsible AI guardrails.
• Operate what you build: monitoring, runbooks, incident response, and continuous improvement based on real usage.
• Evangelize what’s possible. Bring SMEs along the journey so they become co-owners of the AI-first future, not passive recipients of it.

WHO YOU ARE 

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• 2-3+ years of hands-on engineering experience in IT or software engineering roles, with a track record of shipping production code that real users depend on.
• Deep experience with agentic coding platforms like Claude Code, Cursor, and Codex, as well as experience building custom agents that leverage MCP servers and CLIs
• Working proficiency in Python (or equivalent in Go, TypeScript, Java) — you write clean, tested, maintainable code and are comfortable contributing to a real codebase, not just notebooks.
• Demonstrated ability to translate business problems into technical specs and delivered software. You can write a clear design doc, build the thing, and explain it to a non-technical partner.
• Working knowledge across several of the following, with depth in at least one: cloud infrastructure (GCP preferred), data engineering (SQL, warehouses, pipelines), integration patterns (REST, GraphQL, webhooks, event-driven, iPaaS like Workato/SnapLogic), automation tooling, and IAM.
• Familiarity with information security fundamentals — authn/authz, encryption, secrets handling, and safe data practices — and a willingness to learn what it takes to build systems that pass an audit.
• Hands-on experience applying modern AI to real problems: LLM APIs, prompt engineering, retrieval-augmented generation, or building at least one AI-driven workflow, prototype, or agent.
• Experience with agent frameworks (LangGraph, OpenAI Agent SDK, Claude Agent SDK, etc.), MCP, or building tool-using systems at scale.
• Strong product instincts and a bias for shipping. You know when to deliver a thin slice and learn versus when to invest in something more durable.
• Excellent communication skills. You build trust with non-technical partners and write specs, docs, and updates that travel without you in the room.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form . Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here . 

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here . 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here .