Director of Operations

Role Overview

The Director of Operations is the senior operational leader responsible for driving operational excellence, developing strong leaders, and ensuring consistent business performance at Chick-fil-A Corsicana.
This role serves as the Operator's primary operational partner—translating vision into daily execution while building the systems and leadership depth required for the restaurant to operate smoothly with or without the Operator present.
The ideal candidate is both a strategic thinker and a hands-on leader who thrives in a fast-paced environment, sets high standards, and builds accountable teams that consistently deliver exceptional guest and team experiences.
Our Vision

At Chick-fil-A Corsicana, our vision is to create the best place to work that empowers our team to deliver caring and excellent experiences. The Director of Operations is responsible for protecting and bringing this vision to life through daily leadership decisions, team development, and operational execution—ensuring it is consistently modeled and reinforced across all shifts and leadership levels.
Why This Role Matters

This role is critical to the long-term health and growth of the business. The Director of Operations creates stability, develops future leaders, and ensures the restaurant consistently delivers on its commitments to guests and team members.
For the right leader, this role offers meaningful impact, professional growth, and the opportunity to help shape the future of Chick-fil-A Corsicana.
Key Responsibilities

Leadership & Culture

Lead, coach, and hold accountable Directors, Shift Leaders, and Team Leaders
Model and reinforce Chick-fil-A Corsicana's core values and leadership expectations
Build a high-trust, high-accountability culture rooted in ownership and excellence
Develop bench strength through intentional leadership development and succession planning
Conduct regular coaching conversations, performance feedback, and corrective action as needed
Operations & Executio

Own day-to-day operational excellence across all dayparts
Ensure consistent execution of Chick-fil-A systems, food safety, cleanliness, speed of service, and hospitality
Establish and maintain clear operational routines, playbooks, and standards
Identify operational gaps and implement solutions to improve efficiency and guest experience
Ensure leaders are properly positioned and equipped to "run the shift" independently
People Systems (Hiring, Training & Retention)

Partner with the Operator on staffing strategy and workforce planning
Oversee recruiting, hiring, onboarding, and training systems
Ensure training pathways are executed consistently and effectively
Drive engagement, development, and retention of leaders and team members
Financial & Business Performance

Drive strong operational and financial results
Own labor productivity execution and daily labor decision-making
Partner with the Operator on controllables, food cost, and waste management
Set and execute against daily, weekly, and monthly performance targets
Use data to diagnose issues, identify trends, and drive continuous improvement
Systems, Metrics & Reporting

Track and manage key KPIs, including:
Labor productivity
Speed of service
Food safety and quality
Guest experience metrics
Training completion and leadership readiness
Create simple, effective reporting tools that drive clarity and accountability
Provide regular operational updates and insights to the Operator
Document, follow, and improve systems as the business grows
Strategic Partnership

Serve as a thought partner to the Operator in executing the long-term vision
Translate big-picture goals into daily behaviors and priorities
Support growth initiatives, new systems, and change management
Act as a stabilizing leader during busy seasons, staffing changes, and periods of growth
Success Metrics (KPIs)

Success in this role is measured by:
Operational Excellence

Sustain Top 20% chain-wide customer experience scores for four consecutive quarters
Ensure consistent execution of Chick-fil-A standards across all shifts
Improve speed of service and order accuracy while maintaining hospitality standards
Create systems that allow the restaurant to operate smoothly without daily Operator involvement
Financial Performance & Margin Growth

Improve labor performance by a minimum of 1% annually while maintaining service quality
Improve food cost by at least 0.40% through waste reduction and inventory management systems
Increase overall restaurant profitability by 1.5%+ year-over-year
Identify and implement at least two operational or financial improvement initiatives annually
Leadership Development & Succession

Develop ready-now successors for all key leadership roles
Promote at least one internal leader annually
Maintain structured development plans for all leaders
Reduce leadership turnover and improve overall team retention by 10% year-over-year
Culture & Accountability

Maintain high engagement and accountability standards across the leadership team
Conduct consistent performance and development conversations
Foster a culture of operational discipline, ownership, and hospitality
Requirements & Qualifications

5+ years of leadership or management experience (restaurant or hospitality preferred)
Proven ability to lead teams, manage systems, and drive measurable results
Strong operational judgment with the ability to prioritize effectively
Data-driven mindset with the ability to turn insights into action
Clear, confident communicator who balances encouragement with accountability
Willingness to work varying schedules, including nights, weekends, and holidays (45+ hours/week)
Ability to meet the physical demands of a restaurant environment (standing for long periods, lifting up to 50 lbs, working around hot equipment)
Preferred Experience

Experience developing leaders and building business plans
Familiarity with budgeting, labor management, and controllable
Working knowledge of guest engagement and hospitality-driven marketing
Comfort using Apple-based systems, Google Workspace, and email tools
Perks and benefits of working at Chick-fil-A:

Great place to work: We believe that our people are our most valuable investment. They're not just part of our business; they are its very foundation. That's why we choose to invest in them by providing a nurturing work environment where they feel personally cared for and where they can learn valuable business and people skills.
Flexible work schedules: We know that this job is not your only priority! You may also have commitments to your family, friends, school, or sports teams. With your help, we will always try to arrange your work schedule around them.
Free food: You will get free meals for yourself on your working days and your off days, and you will enjoy 25% off on all your personal catering orders.
Opportunity for growth: The entrepreneurial nature of our business and your position guarantees that there is always room for growth financially. Outside of particular cases where wages can be reviewed more often, we review our leaders' wages annually.
Closed on Sundays: All Chick-fil-A restaurants are closed on Sunday so that you can have a guaranteed day off to spend with family and friends.
Health benefits: We offer health, dental, and vision insurance.
Paid vacation: Our leadership team members are offered paid time off with a portion of the total amount available as a payout.
Leadership & personal development: We offer our leaders the opportunity to attend world-class leadership training from the most brilliant organizations and leaders working today to help our leaders increase their leadership capacity.
401k: We know that you want to plan for your future, so we offer a competitive 401k retirement plan that includes a generous company match to eligible employees.
About Chick-fil-A Corsicana

Atlanta-based Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1964 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food. This franchise is owned and operated by Dawn Kosir.
Early in her career, Dawn was searching for a company that aligned with her values and would allow her to invest in those around her and live out her vision "$To be the best place to work" and found Chick-fil-A. Dawn opened and currently owns the Chick-fil-A in Corsicana since 2020, but has been an Owner/Operator since 2015.
Working at a Chick-fil-A restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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