DevOps Engineer

DevOps Engineer

Syncio is on a mission to make commerce collaborative, empowering merchants, entrepreneurs, and creators to grow together. Today, over 13,000 merchants from 100 countries use Syncio to sync inventory across their expansion stores, retail partners, and marketplaces. We believe that collaboration is at the heart of commerce, shareable inventory supercharges collaboration, and ultimately creates a more egalitarian world.

We're a high-growth scaleup that's bootstrapped. We help thousands of merchants globally yet are still a really small team. You'll be in the first 15 employees at Syncio. For sheer potential impact, opportunity, and growth, it doesn't get much better than this role.

The Role

Syncio is looking for a DevOps Engineer to own, evolve, and harden the infrastructure that powers collaborative commerce at global scale.

You'll work closely with Syncio's founder, CTO, and product engineering team to ensure our systems are fast, reliable, secure. This is a hands-on ops role with real ownership.

From day one, you'll be responsible for production systems that support tens of millions of synced orders, high-volume Shopify webhooks, and customers operating across time zones.

This role is crucial for fostering collaboration across teams and ensuring seamless communication in our remote-first, multi-timezone environment. You will be a leader who sets the standard for technical excellence and a team player who ensures that everyone stays aligned on our collective goals.

What You Will Do

• Become an integral part of the product engineering team
• Work closely with the founder, CTO, engineering lead, product manager and engineers to shape how Syncio's infrastructure, reliability, and operational foundations support and enable the product.
• Influence product decisions by bringing technical insights into conversations about product direction and technical roadmap.
• You will be working on projects start to finish.
• Own production reliability end to end
• Ensure high availability, performance, and resilience of Syncio's production systems.
• Be accountable for uptime, incident response, root-cause analysis, and follow-through.
• Reduce operational risk through better systems.
• Build and evolve our infrastructure
• Design, operate, and improve AWS infrastructure including autoscaling, queues, serverless workloads and managed services.
• Improve deployment pipelines, environment consistency and rollback strategies.
• Treat infrastructure as a product that engineers enjoy using.
• Level up observability and operations
• Enable cross-team collaboration to flourish across multiple time zones
• Communicate clearly and effectively as a strong team player in a remote-first environment.
• Lead by example to raise product engineering standards and quality.
• Operate autonomously, managing work end to end while thriving in a fast-paced, dynamic environment.

Who We Are Looking For

• Love for product and customers - You're excited about solving real customer problems through well-designed solutions, not just the code.
• Dev-Ops expertise - You have experience in AWS, infrastructure as code, Comfortable with CI/CD, infrastructure automation, queues, caching, databases, and serverless patterns.
• GSD expert - You're someone who 'Gets Stuff Done.' At Syncio, we say 'Show, Don't Tell,' consistently delivering results, hitting goals, and end-to-end project development. You set the bar for excellence and reliability, all without needing micromanagement.
• Thrive in uncertainty – You adapt and excel in fast-changing, ambiguous situations. While this role focuses on deep code and solution architecting, your versatility could lead to other areas.
• Communication and collaboration pro - You'll have thrived in keeping everyone aligned on the what, how, and why of the development's direction while also being a strong team player and leading the team to success.
• Leave no mess behind - You are someone who understands that Syncio operates in a greater environment and that Syncio must intentionally be a net-positive citizen of this environment.

Why Join Syncio

We are building the next frontier of commerce; a new category called Collaborative Commerce. We believe that the best type of commerce is through collaboration, and this has been demonstrated through the history of civilisation. Think bazaars, marketplaces, even the ancient Silk Road.

Syncio enables collaboration by making the basic building blocks of commerce shareable across webstores. Think inventory, orders, product attributes, all the key information required for retail to operate. This allows merchants to create its own micro-marketplaces, become a super-distributor, expand globally, etc. We believe that the potential of collaboration will take us places unimaginable today.

In any given month, Syncio helps merchants sync USD $100M+ of order value for over 10K+ merchant stores across 100 countries globally. These are big numbers. And this is just the beginning.

Syncio is bootstrapped, profitable, and high growth. We believe this creates an ideal environment for you to do your best work yet - and our engineering team is a great example of this. Engineering at Syncio is not just engineering - it's product engineering. We work with and develop exceptional engineers who are not only strong technically and able to jump straight into high-impact projects, but are also comfortable speaking directly with customers and helping shape the product.

How We Do It

We have an internal culture memo called 'The Way of the Synconaut'. We believe that in the work that we do, the best can be 10x better than the average. That's what we're all striving for at Syncio.

You'll be joining a team that is serious about growth; as a team and as individuals. We do this to best cater to the thousands of merchants globally that we are privileged to help in their operations.

Syncio is a flat organisation that is remote-first. Everyone is empowered to make decisions; where prioritisation and risk management are honed in the Syncio environment. Self-improvement is mandatory.

Our environment is ripe for 'T-shaped employees' to thrive. So much so that if your Syncio journey ends, we expect you to have learned enough to start a company yourself!

For more on Syncio culture, check out our values.

Benefits

• You'll receive a competitive salary and be eligible to partake in our employee-share-options-plan (ESOP).
• Regular social activities such as TedxSyncio talks, games, and team events.
• You get 4 weeks of paid vacation, flexibility to take extra unpaid leave, 12 'wellness days' per year, and flexible working hours. We're all about getting the work done, not just clocking time.
• We are a fully distributed (fully remote) company. Work where it works for you.

Syncio is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We're excited and grateful for your interest and application. This role is life-changing because we do things that impact us personally and globally. Strap on and enjoy the ride!